Business Developer support - Success Offer Demand Team Ops
Business Developer support - Success Offer Demand Team Ops
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Job Description
Tilli is a complete ecosystem that revolutionizes how people care for their cherished items by connecting all stakeholders in the care journey !
SEAMLESS EXPERIENCE WITH OUR ONECLICK CARING.
We believe accessing expert care should be as simple as pressing a button and thats exactly what weve created. Our oneclick caring solution is the visible tip of a comprehensive technological ecosystem. The first pillar is to make it effortlessly simple.
GLOBAL AFTERCARE MARKET is projected to be $61.5 billion by 2030.
Europe represents a significant portion of the global aftercare market holding a 33.50 share in 2022. $21 Billion.
WHAT
Since 2016 Tilli gives all market players access to Care and Repair solutions enhancing local craftsmanship. Tilli is a closeknit family of 850 daily active makers all over France and Europe daily working to maintain and prolong the life of everyday objects.
Tilli reconnects consumers and brands with the knowhow of makers to REPAIR ADJUST and REINVENT.
WHY
Our mission extends as a global Care believe. First were rebuilding essential relationships between sellers artisans and clients By providing employement / working locally on reigniting peoples attachment to their products. Were actively contributing to environmental sustainability by extending product lifecycles.
We cover all type of the garment products (textile home linen shoes and accessories) In omnicanal (in shops and online) all over Europe through artisans network and ateliers.
Our complete solution goes from care service at selling time to aftercare solution to extend the life of the product.
As part of our European expansion we are looking for support in our Ops Team to drive Success in matching offer to our growing demand all across Europe 12 opened countries yet).
HOW TILLI OPERATES
To meet this challenge we built Tilli on two pillars: CRAFT and TECH
With Tilli technology serves your trade. Our platform facilitates connections allowing artisans to connect directly with consumers and our network of over 50 partner brands (Zara Tara Jarmon Ba&sh etc.. We provide valuable support in managing your business with a dedicated team at your service.
Tilli offers two types of varied services tailored to different consumer needs:
Athome service giving customers access to our network of independent makers working in their workshops providing hyperlocal service.
Instore service through the sales staff of our partner brands to repair and adjust their customers products.
Other occasional missions from training among artisans to fixedprice services for events are also offered to foster the desire to maintain and contribute to promoting Care and Repair.
Join our movement and together lets build a world where sustainability and craftsmanship meet to give a second life to all the objects around us.
Join the Cycle
Job Description
Our team currently consists of 25 people including 6 people in the Ops team 5 people in our workshops.
Were looking for a mature profile capable of joining our adventure to keep pace with our growth. The market is undergoing significant changes and we have many incoming leads to manage and follow up on daily. CRAFT at SCALE!
First of all being comfortable with English is essential for daily communication (by phone not just in writing) with craftspeople and workshops from all European countries.
Your main responsibilities:
Processing incoming leads and conversion
Reporting and problemsolving methodology
Contributing to continuous improvement: quality deadlines productivity user satisfaction
Monitoring identifying and creating links with key local organizations and partners to develop our network of artisans and merchants
Understanding the local environment on certain legal issues as well as operational matters such as payments and transportation
Supporting strategic marketing outreach planning (social media events etc.
This list is not exhaustive plenty of other missions await you at Tilli!
Your evolution within Tilli: We will support you to help you evolve within Tilli in a constructive way so that you become familiar with our processes. Learning will take the form of levels to pass associated with skill development ;
We will provide you with maximum soft skills: managing your organization working methods to emerge from this experience with maximum new skills in order to continue with a permanent contract.
So ready to build a service designed to last with Tilli
Employment Type
Contract
