Staff UX Writer Borrow
Staff UX Writer Borrow
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Salary Not Disclosed
1 Vacancy
Job Description
The role
As Staff UX Writer it will be your responsibility to shape the future of personal finance by delivering a consistent SoFi voice throughout the experience establishing content frameworks that set a high standard for excellence and collaborating with a multidisciplinary set of stakeholders. Youll focus on one or more product areas alongside the Designers Researchers and larger team for that area. Additionally youll coordinate with other UX Writers Marketing Writers and teams to bring the best holistic experience to life for our members.
In this role youll be primarily responsible for all content across our oldest and most established business unit Borrow as well as key crossbusiness unit efforts such as onboarding. Borrows mission involves creating seamless informative and intuitive experiences across a large suite of loan products used by people in their journey of getting their money right. Our expanding loan products suite helps people across various stages of their lives and financial needs across two key milestones: applying and managing their payments.
SoFi has achieved significant growth with ambitious plans ahead but to continue this growth we need great talent. And that starts with you.
Responsibilities
- Drive content creation across a number of concurrent work streams within one or more product areas including new features improvements and optimizations.
- Establish and maintain content style guides and repeatable content frameworks.
- Collaborate closely with Designers Researchers Marketing Creatives and Brand Strategists to iterate and drive clear solutions that bring SoFis voice to live in product.
- Develop effective solutions based on research member insights and industry bestpractices (across finance and tech)
- Present content solutions and clearly communicate design intent through documentation and presentations
- Collaborate with other content designers working on other product areas to drive alignment and consistency across the entire user experience
- Share work early and often for wide visibility and alignment
Qualifications and Experience
- 8 yrs experience of experience working in product design/UX roles
- Strong point of view on voice tone formatting etc.
- Ability to leverage and work with a wide range of tools (ie Figma CMSs Github etc)
- Expertise in content design best practices across software products
- Strong collaboration skills across crossfunctional teams including product management engineering and marketing
- Ability to translate user research user needs and product data to make informed design solutions
- Track record for delivering end to end solutions with cohesive language and patterns from initial concepts to launch
- Experience presenting work and rationale to senior leadership and advocating for user needs in the context of business goals
- Experience working in a highly collaborative fastpaced agile environment using tools like Jira and Confluence
- A portfolio URL or PDF to submit with application with examples of content designer
Even better
- Experience working on financial products
- Experience working on content guidelines and frameworks
- Experience working on multiphased longterm initiatives
Required Experience:
Staff IC
Employment Type
Full-Time
