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Primary Purpose: The Sr. Manager of Payments and Fraud will help establish a Payments and Fraud function to drive strategies optimize approval rates and payment fees. The Sr. Manager will implement robust monitoring and reporting to track metrics rates performance and provide regular updates to crossfunctional teams. This role reports into the Sr. Director Retail Accounting Payments and Fraud.
The successful individual will leverage their proficiency in Payments and Fraud to...
- Manage relationships with payment providers and stay current on industry trends
- Be responsible for ownership and compliance of merchant payment agreements
- Strong understanding of card network rules and regulations
- Maximize revenue and optimize payment fees
- Manage fraud risk across various areas through an ideal combination of strategies data infrastructure people and processes
- Partner with fraud provider to continue to strengthen machine learning and our suite of automated controls
- Ensure no gaps in data integration; increase real time monitoring and alerting on anomalous behavior create stronger feedback loops
- Dashboards / reporting and analytics (KPIs) including tracking optimizations / savings over time
- Cross functional collaboration Marketing IT Customer Service Cyber Security Product Retail Accounting and FP&A
- Additional projects and ad hoc work as necessary
The accomplished individual will possess...
- Strong written and verbal communication and interpersonal skills
- Excellent team player who works extremely well in a collaborative environment
- Detailoriented highly analytical and strong project management skills
- Ability to thrive in a fastpaced and dynamic environment adapting to changing priorities with a positive attitude
- Strong understanding of regulatory compliance related to payments and fraud prevention
- Proficiency in using fraud detection tools analytics and datadriven decisionmaking
- BA/BS required MBA a plus
- 5 years of payments and fraud experience
- A strong understanding of the Retail payment and fraud space
- Ability to take initiative and own projects to completion
- Ability to create performance indicators and analyses to drive decisions
- Excellent communication and presentation skills to articulate strategies to senior audiences and influence business outcomes
- Strong pc skills including Microsoft Excel and PowerPoint
An outstanding professional will have...
- Certified Payments Professional and/or Certified Fraud Examiner or equivalent credential a plus
Our Competencies for All Employees
- Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and valueadded in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottomline oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even hightension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each persons career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legallyrecognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services ator
Visit Tapestry Inc. at #LIAC1
Work Setup
BASE PAY RANGE $105000.00 TO $130000.00 Annually
Click Here U.S Corporate Compensation & Benefit
Required Experience:
Manager