Manager Security GRC
Manager Security GRC
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Job Description
Job Description
Are you a seasoned Security practitioner who loves to develop the talents of others Are you highly organized and adept at planning and tracking the deliverables of a broad group of staff Do you excel at creative solutioning and using the talents of others to fill gaps creatively f so then we want to hear from you.
Zendesk Security is looking for a Security Team Manage to lead and grow a group of extremely diverse talents and jobs within the technical side of our Security GRC organization. Some members of this team answer very difficult technical questions for our customers or internal stakeholders help other teams perform technical gap assessments interpret regulatory frameworks as they relate to product functionality etc. Future team members will tackle security training Third Party Risk Mangement etc. In order to really shine at this job you should have at least a rudimentary working knowledge of various compliance and regulatory frameworks (ex. GDPR ISO SOC 2 etc.. Certs such as CIPT Security CySA CASP CISSP and CCSP are also a plus. Lastly this is a job where relationships are key: your duties will take you into many other peoples job spheres see you open lines of communication and drive investigation across teams as well as providing inputs and outputs for others workflows. The ability to build and maintain bridges based on trust is key.
What you get to do here
Help the org owner assign nd track technical investigations for customers or internal stakeholders
Act as a trusted liaison on technical matters to the Legal Security and Product Trust teams
Manage staff which help our Legal teams gap assess regional privacy laws from a technical perspective
Become an expert on Zendesk infrastructure and application data flows (and keep pace with them as they change)
Support global Sales efforts as they relate to technical security matters
Help craft forwardthinking strategies for how to best meet the changing technical demands of our customers or regulated data spaces then feed these ideas into the Trust Privacy or Product stakeholders
Uncover document and effectively surface any risks or issues you come across during the course of your work
Build and manage a function which handles many oneoff as opposed to repetitive tasks.
Mentor and manage staff which directly support SMEs in other teams with bespoke workflows.
What you bring to the role
Solid general technical skills (application flows common infrastructure components Cloud SaaS etc.
People management and talent development skills
Workable understanding of common compliance frameworks and/or privacy standards such as GDPR ISO SOC 2 etc.
Top tier written oral and visual communication skills
A value for honesty transparency and brevity in all forms of communication
The ability to translate complex narratives to audiences with varying degrees of technical acumen
A thirst for knowledge which will keep you current as regulations the industry Zendesk and technology itself evolve.
3 years experience working in a Security Product Trust or Engineering team
What we can do for you
Provide you with the fast moving job experience that can only be had at a SaaS company or our scale
Give you a home in a team thats more like a gathering of friends.
Present you with cutting edge problems without simple answers
Carve out a space for you to learn teach create grow and own.
Expose you to true innovators in the tech and business spaces.
Compensate you fairly with a competitive salary and benefits package.
#LIKO1
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Manager
Employment Type
Full-Time
