Financial Aid Advisor
Financial Aid Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Financial Aid Advisor provides outstanding customer service to students parents faculty staff and the public through inperson phone and email advising. This position is responsible for program management in assigned areas of responsibilities (i.e. Satisfactory Academic Progress Professional Judgments Outreach and Communication and Education Abroad etc. The advisor assists in determining eligibility for financial aid resolving student eligibility issues processing awards reviewing and processing professional judgment appeals and leading/participating in outreach events. This position requires occasional evening and weekend work. There will also be some blackout vacation days during peak processing times.
Required Qualifications
This position requires a customerfocused person who works cooperatively adapts easily and quickly accepts responsibility ensures a high level of accuracy with attention to detail and thrives in a highvolume environment. Commitment to student access and success is a must. Knowledge and skill requirements include: associate degree or experience in a student or customer facing position; demonstrated proficiency providing highlevel customer service on the phone in person and digitally; ability to prioritize and manage multiple competing tasks; strong listening and communication skills; public speaking and presentation skills; demonstrated proficiency with standard office software; ability to exercise sound judgment in making difficult decisions; experience working with individuals and families from diverse backgrounds.
Preferred Qualifications
Experience working in a college/university financial aid office.
Spanish language proficiency.
Website and social media management experience.
Pay Band
4
Overtime Status
NonExempt: Eligible for overtime
Appointment Type
Regular
Salary Information
Salary commensurate with experience a budget max of $43513
Hours per week
40
Review Date
Review of Candidate 4/25/25 Open until filled
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a handson transdisciplinary approach to preparing scholars to be leaders and problemsolvers. A comprehensive landgrant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact Devin Henryat during regular business hours at least 10 business days prior to the event.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
