Clinical Manager-Psychiatry Mental Wellness

Under the direct supervision of the Director of Behavioral Health the manager is responsible for the development daily clinical operations and direct patient care delivery of Outpatient Therapeutic Services. The Clinical Manager will oversee the administrative fiscal and clinical needs of the Outpatient Therapeutic Services. The Manager role is multifaceted and includes meeting of clinical benchmarks for quality care and productivity ensuring proper care is being provided in accordance with program contracts/regulations fiscal responsibility development and ongoing clinical and administrative staff development and program planning.

SPECIFIC RESPONSIBILITIES:

• Responsible for the daytoday operations of Outpatient Therapeutic Services. Implement and maintain the Psychiatry Departments philosophy principles and procedures in all clinical services and operational functions.
• Provide leadership to all Outpatient Therapeutic Service lines through clinical supervision and reviews consultation training and support to ensure compliance and program quality according to MAHEC Policies and Procedures and EvidenceBased Practices.
• Evaluate individual and overall team performance on a regular and ongoing basis; use collected data and information to make needed improvements including adjustments as needed to caseloads and work assignments to maximize quality of care and staff productivity.
• Ensures that participant and program goals (program financial personnel professional development and trainings) are met in accordance with established contract program policies and procedures.
• Actively participates in the development of program budgets and monitors program performance according to set budget guidelines.
• Actively monitor assigned supervisees performance goals and professional development in accordance with agency and contract expectations.
• Interview and hire staff to maintain approved staffing levels.
• Maintain records sufficient to meet County State and Federal clinical documentation requirements including preparation for monitoring visits and corrective action plan development and .
• Oversee and evaluate any consultants independent contractors and/or learners assuring they have the required credentials certifications and/or license for assigned duties.
• Provide individual family and group therapy to clients using clinical models and modalities approved by the agency and the service definition for children and adolescents who are being referred to mental health and substance abuse services.
• Conduct Comprehensive Clinical Assessments traumascreenings risk assessments and comprehensive crisis plans.
• Incorporate internal and external collateral information (i.e. CCAs Psychological Testing Medical Evaluations etc. into case conceptualization and treatment planning.
• Participate in 24/7 oncall duties.
• Complete documentation required including progress notes treatment plans service authorization requests and clinical intakes at colocation offices when applicable within the time frame specified.

Leadership Responsibilities 0.8 FTE)

Clinical Responsibilities 0.2 FTE)

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Clinical Manager may perform.

KEY COMPETENCIES:

Communication Skills

Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.

Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

Interpersonal Skills

Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.

Organizational Values

Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

EDUCATION AND EXPERIENCE

• COMPUTER
  • Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications required.
• FOREIGN LANGUAGE
  • Spanish speaking skills preferred.
• Direct supervision of Psychiatry Outpatient Therapeutic Services including but not limited to ClinicBased Therapy Rapid Response Therapist Intensive Outpatient Program Peer Support Specialists
• Clinical supervision of LCSWA or LCMHCA as appropriately licensed

REQUIRED LICENSES:

• MINIMUM QUALIFICATIONS:
  • Masters Degree or PhD in one of the Behavioral Health/Social Services sciences
  • Licensed as a Licensed Clinical Social Worker (LCSW) Licensed Clinical Mental Health Counselor (LCMHC) or Clinical Psychologist (PhD or PsyD) in North Carolina.
• PREFERRED QUALIFICATIONS:
  • At least two years of supervisory/management experience in human services
  • At least two years of clinical experience in crisis assessment and treatment with multisystem families.
  • Meet North Carolina criteria for Clinical Supervision.
• Licensed as a Licensed Clinical Social Worker (LCSW) Licensed Clinical Mental Health Counselor (LCMHC) or Clinical Psychologist (PhD or PsyD) in the State of North Carolina.

SCHEDULE:

Regular attendance onsite is an essential function of this position. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or evening activities as requested by the team leader.

At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer. Black Indigenous People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind studies show that women gender diverse and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.

If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.