**NOTE: This role will support customers and team members in Central and Pacific time zones.**
This role is seeking a handsonteam leader that owns the delivery of ordertocash (O2C) and procuretopay (P2P) transactional services to Amazons subsidiaries. Drives operational excellence and measurable business impact as an extension of subsidiary Finance and business teams. Aligns finance operations to subsidiary processes and systems while also leveraging Amazons scale and transactional expertise to reduce cost and deepen operational controllership.
The successful candidate will have excellent program management problem solving and communication skills. They will be effective at influencing internal and external stakeholders at all levels working directly with customers and their tools processes and mechanisms to address payment and billing issues. Will lead strategic discussions with Finance operations and business teams using unique subsidiary data and insights. Must have a passion for delighting customers and developing solutions to complex problems that deliver measurable results. Will thrive in a challenging fastpaced and often ambiguous environment.
Key job responsibilities
Operate as an extension of the subsidiary Finance team build partnerships with subsidiary Finance and business leaders by understanding unique business drivers and evolving operational requirements.
Own the delivery of OrdertoCash (O2C) and ProcuretoPay (P2P) operations for multiple subsidiary businesses with differing systems procedures and policies. Experience with inventory accounts payable processes preferred.
Lead issue resolution including intake escalation and triage of vendor payments disputes and customer contacts. Followthrough to resolution including executivelevel communication.
Measure and monitor service delivery to subsidiaries partner with system and process owners to drive improvements in user experience productivity and controllership.
Identify root cause of transactional defects and work crossfunctionally with upstream business operations and technology teams to implement solutions and preventive measures.
Establish delivery targets and business objectives. Drive a roadmap of process and technical projects that support subsidiary goals while effectively advocating for lower cost scalable service models.
Recognize controllership gaps implement solutions and mitigate interim and longterm operational risk. Support subsidiary in completing quarterly operational controls.
Establish high standards for customer service and build effective mechanisms for driving accurate and timely service delivery to all customers vendors and employees.
Effectively communicate with all stakeholders establish a regular cadence of engagement with subsidiary leaders and critical partner teams including weekly and monthly business reviews.
Support customers and team members in Central and Pacific time zones.
6 years of Accounts Receivable or Account Payable experience
6 years of applying key financial performance indicators (KPIs) to analyses experience
6 years of tax finance or a related analytical field experience
3 years of creating process improvements with automation and analysis experience
3 years of building financial and operational reports/data sets that inform business decisionmaking experience
3 years of directly managing and leading a team of 5 members experience
6 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
6 years of mentoring junior finance and/or business team members experience
3 years of working with senior staff (e.g. csuite) experience
MBA or CPA
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