Client Services Representative I 4098
Client Services Representative I 4098
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Job Description
SMBC Group is a toptier global financial group. Headquartered in Tokyo and with a 400year history SMBC Group offers a diverse range of financial services including banking leasing securities credit cards and consumer finance. The Group has more than 130 offices and 80000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group Inc. (SMFG) is the holding company of SMBC Group which is one of the three largest banking groups in Japan. SMFGs shares trade on the Tokyo Nagoya and New York (NYSE: SMFG) stock exchanges.
In the Americas SMBC Group has a presence in the US Canada Mexico Brazil Chile Colombia and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia the Group offers a range of commercial and investment banking services to its corporate institutional and municipal clients. It connects a diverse client base to local markets and the organizations extensive global network. The Groups operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC) SMBC Nikko Securities America Inc. SMBC Capital Markets Inc. SMBC MANUBANK JRI America Inc. SMBC Leasing and Finance Inc. Banco Sumitomo Mitsui Brasileiro S.A. and Sumitomo Mitsui Finance and Leasing Co. Ltd.
Role Description
Must be fluent in Japanese.
Our SMBC Transactional Banking Department (TRBD) is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).
Role Objectives Cont.
Work together and problem solve along with our product team to assist in resolving issues.
Develop good knowledge of bank cash management products to provide assistance support and customer service to TRBD sales team and corporate banking relationship managers.
Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
Qualifications and Skills
Must be fluent in Japanese.
Work Experience: More than 2 years of comparable or relevant customer service experience preferably in banking/financial services industry.
Education: BA/BS Degree preferred.
Business Japanese and English language skills a must
Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
Ability to effectively multitask a broad range of activities tasks and outcomes. Proactively followup on open items and work that needs to be advanced forward.
Ability to clearly communicate verbally and in writing across various communication settings and styles.
Builds constructive and effective relationships with internal and external parties using diplomacy respect and tact.
Ability to anticipate customers needs.
Ability to quickly learn internal policies and procedures think independently and suggest solutions.
Hybrid working: Recommend working in the office twice a week.
Additional Requirements
SMBCs employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles including for example certain FINRAregistered roles for which inoffice attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal state and local law. If you need a reasonable accommodation during the application process please let us know at
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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