Process Manager
Process Manager
Posted on :
17-04-2025
Employer Active
1 Vacancy
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Job Description
Process Manager
Process Manager
- Supervision and control: Monitors the performance of processes to ensure they operate efficiently and meet set objectives.
- Continuous improvement: Identifies opportunities for improvement and implements changes to optimize processes
- Training and support on process: Trains teams on processes and provides ongoing support to ensure their understanding and adherence.
- Collaborate with crossfunctional teams to ensure successful of the mission Provide regular status updates to stakeholders ensuring effective communication
- Effectively Leading the Incident Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS)
- Handling escalations
Important Requirements:
- Good Understanding of Incident Problem Change and Service Request Management
- Lean & Agile Culture
- Technical culture in software development and infrastructure operations
- ITIL Certified
- 3 days mandatory Work from Office
Skills:
- Experience in process management or a related role with knowledge of service management principles processes and best practices.
- Good communication and interpersonal/ intercultural skills with the ability to build rapport and maintain positive relationships with teams and internal stakeholders.
- Strong abilities in lean management with a customercentric approach to resolving servicerelated challenges.
- Abilities with service management frameworks such as ITIL
- Good knowledge of Michelin IS is a real plus
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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