Executive Director of Client Management Business Development
Executive Director of Client Management Business Development
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$ 190000 - 250000
1 Vacancy
Job Description
Position Description:
The Executive Director of Client Management & Business Development assumes full oversight of the Data Solutions divisions business identification growth and management. In addition to developing and leading the complete business development strategy for the Data Solutions division the Executive Director of Client Management & Business Development maintains and expands relationships with the companys most important clients and contracts working to ensure satisfaction with our services and solutions and identify new partnership opportunities.
The Executive Director of Client Management & Business Development supervises a team of staff that supports business development and client management activities aligning and motivating staff on practices and approaches that support and advance Mathematicas tech reporting to and consulting closely with the Division Leader the Executive Director of Client Management & Business Development aligns their team on company priorities and future areas of innovation proactively monitors client trends and behaviors and helps ensure operational areas of the team are prepared to grow and maintain our competitive edge in the industry.
Core Responsibilities:
Business developmentand client management:
- Identify and spearhead growth initiatives within the Data Solutions division by identifying market opportunities understanding client needs assessing the companys ability to deliver on the need and driving the development of solutions.
- Assess project performance and client satisfaction measures business development pipeline opportunities and pricing optimization ensuring revenue targets are met and exceeded.
- Track and manage backlog/revenue to forecast and optimize future revenue opportunities.
- Lead initiatives to identify and convert new business opportunities growing both the client base and revenue streams.
- Take responsibility for expanding market presence and enhancing the divisions reputation through successful business development activities.
- Develop strategies for entering new markets and identifying key areas of growth within existing client relationships.
- Monitor and ensure that crossfunctional teams are wellaligned to deliver highquality timely and costeffective solutions.
- Take ownership of quality delivery focusing on farming existing accounts to grow client relationships and business over time.
- Foster strong longterm relationships with both current and prospective clients ensuring client satisfaction and highquality service delivery.
- Work with division teammates and company businessdevelopment areas to drive client retention strategies grow current clients and increase customer lifetime value (CLV).
- Proactively address client feedback to ensure the delivery of exceptional highquality products and services.
- Lead high performing team(s) consisting of client partners data innovation lab staff and offering leaders within the Data Solutions division.
- Monitor industry trends and analyzes future business development needs
Staff supervision and leadership:
- Set clear performance expectations for staff define goals and priorities and establish accountability measures.
- Identify and addresses staff development needs through training mentorship and career progression plans.
- Work closely with HR to manage priorities and programs aimed at staff growth retention and engagement ensuring the team is equipped with the skills and knowledge needed for success.
- Facilitate and promote collaboration among staff in all areas of the organization.
- Monitor and track performance management issues and provide support and guidance as necessary; manage performance concerns among direct supervisees as needed.
- Plan organize and coordinate team meetings; foster a sense of community and shared experience within the department engage with staff seek their input and promote high morale.
- Coordinate and collaborate with the 1BU Division Leaders operations team solution teams and client partners.
- Act as a bridge between various teams ensuring alignment on client requirements service delivery expectations and solution design.
- Champion our values cultural fundamentals and culture of belonging promoting a positive workplace experience for all employees.
- Additional duties may be assigned as needed.
Position Requirements:
- Bachelors Degree with at least 15 years of relevant business development experience.
- Experience conducting business development for clients who are facing multidisciplinary needs in tech and policy/program improvement especially at the government or public level.
- Direct supervisory experience over large groups of tech staff including managing staff performance setting and communicating strategies and expectations hiring etc.
- Deep familiarity with and proven experience leading delivery for client needs in federal/state government agencies foundations commercial and other environments.
- Excellent relationshipbuilding skills with a powerful communication approach and careful listening skills; effective at engaging and inspiring clients and colleagues
- Strong commitment to clientcentered approaches that prioritize client needs and goals.
- Demonstrated leadership strategic thinking relationshipbuilding and management skills.
- An entrepreneurial and creative approach to developing new innovative ideas that will stretch the organization and improve its delivery of tech products and offerings.
- Stellar written and verbal communication skills and the ability to convey complex technical issues to nonexpert audiences and present and share results in a way that resonates with clients practitioners and policymakers.
- Understanding of financials and business performance metrics
- Adaptability and willingness to embrace innovation and technology transformation.
- Proficiency with Microsoft Word Excel Outlook PowerPoint SharePoint and project and staffing management tools including STaRS and Qlik reports.
- Strong organization and analytical skills with knowledge of business acumen and the communication skills needed to interact with a variety of staff and job functions.
This position offers an anticipated annual base salary range of $190000 $250000. This position is eligible for a discretionary bonus based on company and individual performance. To apply please submit a cover letter (optional) resume code samples and salary expectations.
STAFFING AGENCIES AND THIRDPARTY RECRUITERS: Mathematica is not accepting candidates for this role or any technical role from staffing agencies or thirdparty recruiters. Please do not contact technical or senior staff at Mathematica or share unsolicited resumes. All agency inquiries go through the talent acquisition team and will be routed accordingly.
Staff who contribute to Healthrelated projects or proposals will eventually work with some of our largest clients including the Centers for Medicaid & Medicare Services (CMS) and other agencies. Most staff working on these contracts will be required to complete a successful background investigation including the Questionnaire for Public Trust Position SF85 Staff that are unable to successfully undergo the background investigation will need to be able to obtain work outside these contracts. Staff will work with their supervisor to get restaffed however if they are unable to do so it may result in employment termination due to lack of work.
Available Locations:Washington DC; Princeton NJ; Remote
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Required Experience:
Director
Employment Type
Full-Time
