Associate Director Regional Chewy Vet Care Operations
Associate Director Regional Chewy Vet Care Operations
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1 Vacancy
Job Description
Our Opportunity:
Chewy aims to be the goto place for pet parents and partners. We treat pets like family and strive to exceed customer expectations.
Chewy Vet Care seeks an Associate Director to coordinate operations for our practices.
Seeking an experienced professional with leadership skills a talent for team development and business expertise to drive growth.
What Youll Do:
- Collaborate with crossfunctional partners in Medical HR Operations and Support teams to drive outstanding daily operations and highimpact process improvements.
- Coordinate operations of Chewy Vet Care physical practices and local clinic teams (practice managers technicians and support staff) in a specified Regional footprint.
- Lead and maintain our sales and service strategy ensuring staff reflect Chewys brand and customerfirst culture in practices.
- Set manage and exceed controllable revenue and cost targets at the practice region and national level in partnership with practices regional leaders and crossfunctional teams at Chewy.
- Understand business drivers to optimize them focusing on improving volume service mix and costtoserve.
- Identify track and manage quality customer experience and employee experience metrics and performance indicators; Implement mechanisms to audit performance and drive continuous improvement through process tools/automation and training.
- Partner with practice teams and central supply chain & category management to coordinate supply chain and inventory management.
- Partner with recruiting to attract top Vet Tech support staff and clinic administration talent.
- Encourage inclinic teams for top client experience; Build and manage engagement skill development retention programs at Chewy.
- Constantly audit improve invent and WOW Chewys customers!
What Youll Need:
- BA/BS degree in Finance Business Engineering or equivalent experience 6 years of Operational Leadership roles).
- 10 years of multisite leadership experience in fastgrowth retail healthcare veterinary or services businesses.
- Lead team development set goals and drive .
- Develop and implement improved systems resources and processes saving the company significant money while improving employee experience.
- Develop and implement business strategies to align operational objectives and company goals.
- Effectively communicate and present performance and operational feedback to the executive leadership team.
- Strong understanding of business operations and the ability to make quick decisions; showcase leadership skills in a fastpaced brick and mortar expansion.
- Proven operator with a track record of delivering results in a retail P&L ownership role; Proven experience managing retail budgets and staffing at scale.
- Outstanding sense of ownership paired with a highquality bar and an unshakable growth mindset.
- Strong leadership skills and experience developing and managing a highperformance team.
- Demonstrated success in building a culture of experimentation learning and innovation.
- Inspirational leadership skills and entrepreneurial spirit.
- Up to 75 travel required; must be willing to spend time in the field visiting and supporting clinic staff and regional leadership.
Bonus if you:
- MBA or equivalent experience.
- Experience leading operations for a multisite veterinary group OR human health clinic.
- Strong understanding of the overall pet care industry and recent trends.
- Indepth experience and understanding of the veterinary profession in the US.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Contact if you need accommodations for disability or religious beliefs.
To access Chewys Privacy Policy which contains information regarding information collected from job applicants and how we use it please click here: Chewy Privacy Policy.
Chewy prioritizes equal opportunity diversity inclusion. Contact for accommodations related to disabilities or religion.
If you have a question regarding your application please contact
To access Chewys Customer Privacy Policy please click here. To access Chewys California CPRA Job Applicant Privacy Policy please click here.
Required Experience:
Director
Employment Type
Full Time
