Customer Service Representative-MPP Orora Sycamore 51915
Customer Service Representative-MPP Orora Sycamore 51915
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1 Vacancy
Job Description
Manufactured Packaging Products Orora (MPP Orora) a division on Orora Packaging Solutions offers a wide variety of highquality custom and stock corrugated products to customers in the United States and Mexico. With multiple locations throughout the U.S. MPP takes product from conceptualization through design and printing. In addition to superior customer service MPPs comprehensive range of capabilities includes stateoftheart equipment talented designers bulk box capabilities digital printing and much more.
At Orora we believe our packaging touches lives and together we together as a team deliver on the promise of whats inside. From custom packaging design and packaging materials to prototype development and manufacturing packaging automation and equipment kitting and fulfillment global sourcing and full service warehousing and logistics our packaging consultants develop cuttingedge innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation we believe in hiring and developing the very best talent by living our core values of Teamwork Passion Respect and Integrity every day.
Our vision is to be the industryleading packaging solutions and displays company.
We value Teamwork Passion Respect and Integrity. These core values define who we are and how we operate. They shape the way we work with each other with our customers and with our day we deliver packaging solutions that exceed our customers expectations while solving complex problems as a team.
We believe that all team members (irrespective of their role or level) should aspire to distinctive leadership behavior as we continue to deliver on the promise for our customers shareholders and each other. Leadership is not tied to a job title i.e. you dont need to be accountable for a team to be considered a leader. At Orora leadership is encouraged at every level within the team
Manufactured PackagingProducts is seeking a Customer Service Representative for our Sycamore IL location.
- This position will report to the:Customer Service Manager
- FLSA Status:Nonexempt
What Youll be Responsible For in this Role
In this role you will be the first point of contact representing the company to a diverse customer base. Create strong customer relations through efficient quotation and subsequent followup; order entry and inquiry; determination of specifications and requirements in a professional manner meeting their needs and expectations. Manage the customer experience for an order from entry through completion.
Primary Duties & Responsibilities:
- Safety and Health of self and team working in the surrounding area. Participation in all Safety Activities.
- Support and maintain ISO 9001 activities and ensure that required processes are maintained.
- High energy friendly and professional greeting to customers; onphone inperson or email.
- Timely entry of orders received by phone fax email.
- Accurate order entry through detailed review of sales order generated compared to the customer purchase order.
- Communication of leadtimes with customers; order followup and ownership to insure ontime shipment.
- Problem resolution where necessary.
- Generate quotations and respond to RFQs in a timely manner. Followup on quotes to determine status and if order not won find out why.
- Obtain market pricing feedback from customers for various product categories.
- Develop strong relations with accounts that result in sales growth.
- Coordination purchasing and validation of tooling for customer orders
- Product pricing within prescribed guidelines. Through relationship and communication of value created by the company earn a premium over competitive prices.
- Advise management of any special customer needs or situations that require their attention.
- Coordinate customer design requests and maintain design log for followup and completion.
- Proactive contact with customers to gain new orders.
- Has the authority to initiate action to prevent the occurrence of any nonconformities relating to product process and quality system; identify and record any problems relating to the product process and quality system.
- Performs other duties and/ or responsibilities as assigned.
What Were Looking For
Minimum Qualifications:
- High School Diploma plus 3 years of related experience and training.
Additional Required Qualifications:
- Ability to communicate effectively with internal and external customers individually and in groups.
- Ability to add subtract multiply and divide in all units of measurement common fractions decimals etcAbility to compute rate ratio percent etc
- Ability to use specific computer software; familiarity with corrugated terminology; solve problems dealing with a variety of concrete variables.
- This position requires the ability to demonstrate the following competencies:
- Business Mastery
- Integrated Leadership
- People Development
- Change Management
- Intellectual flexibility & technical acumen
Reasonable Accommodations
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation please contact our Talent Acquisition team at: for additional support and guidance
What We Offer
Our rich benefits packages are designed to support the health and wellbeing of both our eligible coworkers and their families. Heres a sample of the benefits we offer:
- Medical
- Dental
- Vision
- Generous PTO
- 401(k) with a Company Match
- Flexible Spending Accounts
- Employee Assistance
- Group Life and AD&D
- Voluntary Life and AD&D
- Group ShortTerm Disability
- Group LongTerm Disability
Equal Employment Opportunity
We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates and all qualified applicants will receive consideration for employment without regard to race color ethnicity religion sex age national origin disability sexual orientation gender identity and expression or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities as need to assist them in performing essential job functions.
Recruitment Agencies
Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.
Solicitation of Payments
Orora does not solicit payment from our applicants and candidates for consideration or placement.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
