WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in todays overwhelming digital world. Through WalkMes guidance engagement insights and automation employees are more efficient executives have better visibility into digital usage and organizations maximize the full value of their digital assets to empower digital transformation.
As a Business Transformation Analyst you will collaborate both internally and externally to develop business cases derived from a valuebased methodology with support of a regional manager/leader. You will play a critical role in the development of both quantitative and qualitative analyses. You will play a proactive role in the creation of business cases and value realization for key accounts and value propositions and/or value hypotheses for all accounts at scale.
What Youll Own
Engage with clients onsite to establish various business processes and general change management use cases and quantify the value behind them. You will work closely with your regional manager or independently based on type of engagement.
Effectively articulate the value story for change and support with quantifiable value and results.
Align the clients strategic objectives to the platform whilst quantifying the value to be gained.
Empower the regional FCTO managers/leaders as well as sales with the information to close the opportunity.
Hold indepth value oriented conversations with application owners and lineofbusiness users. Participate in executive conversations with support of FCTO managers/leaders.
Create presentations for prioritized accounts based on level of defined by intake or FCTO managers/leaders.
Creating and maintaining a repository of simplified deliverables (strategy COE models value models industry and backoffice use cases) which can be reutilized at scale across the SE sales partner customer success or service consulting teams.
Participate In the collection definition and validation of WalkMe and industry metrics to establish trends and benchmarking
Input and track all engagements with notes and deliverables in team tracking application and sales systems.
Support the development or maintenance of FCTO templates and frameworks as needed.
Support account planning and other sales/presales or post sales internal collaboration/activities as needed.
Participate in customer workshops to drive customer strategy and value as needed during presales or postsales.
Travel as needed throughout the year.
What You Need To Succeed
B.A. / B.S. from an accredited college; preference for Program and Project Management Engineering Economics Finance or related degree
Proven track record in project management or delivery/support.
Certification in business case development and digital transformation preferred.
Fluent in Spanish and/or Portuguese is preferred but optional.
Enterprise business and financial modeling experience familiarity with key financial metrics: ROI TCO NPV IRR ARR BPM benchmarks.
Experience dealing with enterprise level opportunities 7figure contract values).
Prefer software vendor background (any data related technology experience is of benefit).
Ability to travel to customer locations
Proven successful and highly professional presales and postsales customer deliverables
Prepared to work in and lead virtual teams
Proven success at customer satisfaction through previous roles
Dedicated to Customer and WalkMe success (win/win situations)
What Sets Us Apart
At WalkMe we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay employee resource groups holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
We seek to hire and develop the best talent bringing a range of perspectives experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity insight and market innovation. We welcome and encourage applicants from across different genders gender identity and expression sexual orientation race age national origin citizen status religion body size socioeconomic status ability neuro(a)typicality physical appearance veteran status or any other characteristic.
We value collaboration and understand the importance of a healthy worklife balance . To support we offer:
Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
Supportive Culture: We focus on the whole person celebrating what makes us unique and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Comprehensive Health Care Coverage for our Employees and Families 401(k) program with company matching (up to $5000 and a vacation policy to encourage a healthy worklife balance.
WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
WalkMe helps international companies such as: IBM LinkedIn Walgreens Microsoft Adobe Hersheys Quest Diagnostics and more!
Our job titles may span more than one career level. The starting base pay for this role is between $100000 and $120000. The actual base pay is dependent upon many factors such as: location training transferable skills work experience business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any thirdparty agency or company that does not have a signed agreement with the Company for this specific role.
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