Night Auditor
Night Auditor
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Job Description
POSITION SUMMARY
As a Night Auditor at the Glasgow Marriott Hotel you look after this extraordinary hotel through the night. You are responsible for guest checkins operate telephoning the telephone switchboard station. Respond to and resolve guest requests run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy.
This role is perfect for someone who thrives on responsibility and driving guest satisfaction through excellent service.
Key Responsibilities:
- Knowledge of hotel rates daily selling strategy discounts and handling of reservation queries
- Serving guests by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a continuing relationship and loyalty to Marriott
- Ensuring the accuracy and completion of all folios room changes and credit approval
- Ensuring a quick efficient and friendly check in and departure of all guests.
- Complying with unit cash handling and credit policies and procedures as well as understanding the banking procedures
- Being responsible for all payment transactions on the shift and to report any discrepancies
- Completing daily checklist tasks
- Providing information to guests about outlets staff and services including hours of operation room locations types of room and room rates
- Complying with the room selling strategies cancellation procedures and walk procedures
- Operating the switchboard and dealing with messages and enquiries when required in an efficient and professional manner
- Being fully aware of the Accident Reporting Procedure Maintenance Fault Procedure and Fire Policy
Who We Are Looking For: We seek an enthusiastic motivated individual with experience in a similar role within the hospitality or travel and tourism industry. The ideal candidate is a team player fast learner adaptable and possesses exceptional attention to detail interpersonal and communication skills. You should be:
- Proactive and reliable
- Responsible and highly motivated
- Skilled in effective communication
- Previous Front Office Experience essential.
- Previous Opera Experience preferred.
- Preferably a Personal License Holder and First Aid Certificate Holder
Perks You Deserve:
- Explore discounted stays at 9000 Marriott hotels worldwide
- Discounted food & drink in Marriott restaurants and bars
- Discounts on accommodation for your friends & family
- Free use of Glasgow Marriott Leisure Club facilities
- Wellness and Mental Health Programs
- Access to curated discounts rewards and perks with top brands via our benefits website
- Free meal during shifts
- Staff parking during shifts
- Learning & Development opportunities from entrylevel to leadership development
About Us: The newly refurbished Glasgow Marriott Hotel brings modern comfort and style to the city center. Located near premier attractions like OVO Hydro Hampden Park and the University of Glasgow our hotel offers a vibrant and welcoming environment for both guests and staff. Join us as we move into our newly refurbished bar and restaurant areas midMay and be part of our transformational journey.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Employment Type
Full-Time
