Inside Sales RepCSR

Are you looking for a challenge Thats what we offer!

Who are we:

Heidelberg Canada is a reliable and highly innovative partner to the printing industry. The Heidelberg brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition but at the same time we help define the future trends in our industry thanks to stateoftheart technologies and innovative business ideas. We are dedicated to our equipment our technology our associates and our customers. Come join the team!

Department: Eastern Region Sales

Locations: Montreal Quebec Or Mississauga Ontario

Pay: Canadian dollars

What we are looking for: Inside Sales Representative (Bilingual French and English)

What you will do:

• Receiving and processing customer orders in a timely manner
• Enter orders in SAP
• Follow up with customers
• Update customers on backorder status
• Resolve customer issues
• Process returns credits and debits
• Provide backup support to the primary Dispatcher for Eastern region
• Provide backup support to the primary Parts Sales Coordinator in Eastern region
• Maintain our customer database in CRM
• Other duties as required

Skills:

• Strong customer relationship management and communications skills
• Outstanding inside or indirect selling of commercial products recognized for selling skills
• Capable to work in both French and English
• Organized and detailed oriented; strong follow through
• Capable of managing in and customer ordering systems

Education and Experience:

• Minimum 2 years of experience in customer relationship management and selling B2B commercial products.
• High School graduate plus relevant college or university certificate
• Experience in printing equipment or supplies industries would be an advantage.

FRENCH VERSION

Qui sommesnous :

Heidelberg Canada est un partenaire fiable et hautement novateur de lindustrie de limpression. La marque Heidelberg est synonyme de qualit et de viabilit future depuis plus de 170 ans. Cela signifie que nous sommes une entreprise avec une longue tradition mais en mme temps nous aidons dfinir les tendances futures de notre industrie grce des technologies de pointe et des ides commerciales innovantes. Nous sommes ddis notre quipement notre technologie nos associs et nos clients.

Joignezvous lquipe!

Department: Ventes de la rgion de lEst

Locations: Montreal Quebec ou Mississauga Ontario

Pay: Canadian dollars plus bonus

Ce que nous recherchons: Inside Sales Representative (bilingue franais et anglais)

Ce que vous ferez :

• Recevoir et traiter les commandes des clients en temps opportun
• Entrez des commandes dans SAP
• Suivi auprs des clients
• Mettre jour les clients sur ltat de la commande en attente
• Rsoudre les problmes des clients
• Traiter les retours les crdits et les dbits
• Fournir un soutien de soutien au rpartiteur principal pour la rgion de lEst
• Fournir un soutien de soutien au coordonnateur principal des ventes de pices dans la rgion de lEst
• Maintenir notre base de donnes clients dans CRM
• Autres tches selon les besoins

Comptences :

• Solides comptences en gestion de la relation client et en communication
• Vente interne ou indirecte exceptionnelle de produits commerciaux reconnu pour ses comptences en matire de vente
• Capable de travailler en franais et en anglais
• Organis et dtaill orient; suivi solide
• Capable de grer dans et les systmes de commande des clients

tudes et exprience :

• Minimum de 2 ans dexprience dans la gestion de la relation client et la vente de produits commerciaux B2B.
• Diplme dtudes secondaires plus certificat collgial ou universitaire pertinent
• Une exprience dans les industries de lquipement ou des fournitures dimpression serait un avantage.

Why work for HEIDELBERG

HEIDELBERG is a company with a lively history for over 170 years we have combined innovation and tradition. We believe that we can shape our future. If we pull together we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesnt just talk about change but also actively implements initiatives and wants to work as part of a team then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive your working environment modern and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100. Even if you dont fulfill all requirements we look forward to receiving your application in any case.