High Rise Co-ordinator

As a HighRise Living Coordinator youll be the face of our service onsite ensuring our residents feel safe supported and respected in their homes. Working across two highrise blocks in Leicester youll be the first point of contact for everything from welcoming contractors ensuring health and safety standards are being responding to any emergencies andspotting early signs of risk.

This is a handson role that requires strong situational awareness clear communication and the ability to stay focused in what can sometimes be a challenging and unpredictable environment. Youll also have excellent IT skills and be able to digitally maintain records. Youll enjoy being active visible and not entirely desk based this is a great opportunity.

If youre calm under pressure great with people and confident making quick decisions this could be the role for you. Youll be supporting a diverse and sometimes complex customer group so therefore have an empathic approach and consistently deliver great customer service. Youll also be able to identify potential risks and confidently able to take early appropriate action. This team operates on a 24/7 365day basis.

This role is parttime role with working hours beingFridays and Saturdays 2:00pm10:00pm 16 hours per week).

Youll be provided with full PPEas your safety comes first.

In this role youll;

• Monitor building safety including CCTV fire doors alarms and communal areas

• Respond calmly to incidents and escalate concerns appropriately

• Build trust with residents while maintaining professional boundaries

• Liaise with contractors and log repairs via our internal systems

• Keep accurate records and report anything that may impact resident safety or wellbeing

About You

Youll be someone who takes pride in being a visible approachable presence someone who knows how to keep calm under pressure communicate clearly and get things done with care and consistency.

You dont need a background in housing to succeed here if youve worked in security facilities customer service or communityfacing roles youll likely have the transferable skills were looking for.

Youll be confident working independently but also know when to escalate a concern or call on your team for support. Whether youre dealing with a resident query a repair issue or a potential safeguarding concern youll bring a professional peoplefocused approach to every situation.

Youll bring;

• Experience working in environments where youve handled challenging behaviors or supported vulnerable people

• Strong verbal communication skills with the ability to deescalate conflict and manage sensitive conversations

• Good administration and reporting skills youll be confident keeping accurate logs and writing concise updates

• A proactive mindset with the ability to carry out checks notice risks and take appropriate action

Most of all youll have a calm respectful and consistent approach someone who can build trust maintain professional boundaries and take pride in supporting people to live safely in their homes.

A standard DBS will be required for this role.

Join us and find your purpose at Platform!

Working with us is more than just a job you will be joining an amazing organisation that values you and your contribution and where you can truly make a difference and change peoples lives.

You will join the largest social housing association in the Midlands. Were much more than just houses; we build homes strong communities and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday 95 approach then please highlight this on your application or discuss it with us at the interview stage. After all we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work we offer lots of opportunities for you to get involved share ideas and shape what we do from networking groups through to fun community and social events. This is an exciting time to join us that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5year corporate strategy.

If we receive a high number of applications this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.