Customer Data Services Executive
Customer Data Services Executive
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Job Description
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
This is an exciting opportunity to join our team as a Customer Data Services Executive. You will be responsible for supporting our clients with their data ensuring you are reporting accurately and within the agreed levels.
This 12 month Fixed Term contract position officebased role attracts a salary of 24297 per annum.
Successful candidates will need to be able to commute to our Slough office 5 days per week.
Role Purpose:
You will support clients with their data requests ensuring the required reporting is delivered accurately and within the Service Level Agreement (SLA). You will meet customer requirements by providing standard and complex reports and handle a range of customer queries.
Role Specifics:
Prioritise your workload to ensure reporting is completed within Service Level Agreements (SLAs) with queries by escalating them through the appropriate channels.
Consistently provide a professional accurate and efficient service when working to tight deadlines.
Identify opportunities for process improvement.
Maintain quality and accuracy of data to ensure integrity of any reporting.
Take ownership of allocated tasks ensuring enquiries are resolved to customers satisfaction.
Work closely with all key stakeholders and all other appropriate internal departments to deliver the goal of total customer satisfaction.
Knowledge & Experience
Good IT skills and a good working knowledge of Microsoft products (including significant experience of using Excel specifically vlookups and macro usage).
Fluent in business English language written and verbal.
Highly developed customer service skills with a passion for data accuracy and integrity.
Skilled in data analysis with a proven ability to problemsolve and find alternative solutions to existing issues.
Able to identify root cause of data and agree strategy to resolve issues.
Able to both produce and assess a high volume of information and data quickly and accurately.
Identify opportunities to automate and improve processes.
Experience of actively participating in a team environment whilst demonstrating the capability to work independently.
What we can offer:
Generous contributory pension scheme
25* days holiday in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme(cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme
EV charging points bike storage shower & changing facilities and car parking
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide fullservice leasing flexible subscription services fleet management services and multimobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are wellpositioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Employment Type
Full-Time
