Root Cause and Internal Insights Lead

About the role

Were looking for an experienced Root Cause Analyst to join our UK Risk Office

In this role you will be responsible for identifying analysing and addressing the underlying causes of risk related issues within a regulated environment. Pulling together insights across multiple programmes of work across the business to support the UK Leadership team in its investment decisions.

As a new role within the team youll have an opportunity to make it your own leading conversations with senior stakeholders to developing insights recommending solutions and striving for continuous improvement.

What youll do

• Leverage insights across multiple other programmes across the business to suggest long term solutions and investment decisions

• Create proposals that allow informed choices of both cost and benefit grounded in analysis insight gathering and root cause analysis

• Investigate highseverity risk events and regulatory issues to identify true root causes not just surfacelevel symptoms

• Work with business areas to understand processes people systems and controls contributing to issues

• Produce clear concise RCA reports that highlight themes systemic weaknesses and actionable fixes

• Partner with business leaders to help them interpret findings and build effective remediation plans including investment proposals

• Track and report the impact of root cause insights showing how your work reduces repeat issues and improves control design

• Help define what great looks like for RCA at Capital One

What were looking for

• Proven experience performing root cause analysis in a complex regulated environment (e.g. financial services risk operations or audit)

• Strong critical thinking and problemsolving skills you know how to connect the dots

• Excellent communication youre able to translate complexity into clear businessfriendly insights

• Confidence engaging with senior stakeholders youre comfortable challenging and influencing at all levels

• A passion for improving processes and preventing future failures youre driven by impact not just output

Where and how youll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

Were big on collaboration and connection so youll be based in our Nottingham office 3 days a week on Tuesdays Wednesdays and Thursdays.

Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.

Whats in it for you

• Bring us all this and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including seasonticket loans cycle to work scheme and enhanced parental leave

• Openplan workspaces and accessible facilities designed to inspire and support you. Our Nottingham headoffice has a fullyserviced gym subsidised restaurant mindfulness and music rooms. In London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caf

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.