Analytics Solutions Associate
Analytics Solutions Associate
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Job Description
Take a lead role in acquiring managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job summary:
As an Analytics Solutions Associate in Prime Financial Services you will be responsible for offering a full spectrum of services crossasset class financing including portfolios of Cash Securities Fixed income Synthetics Securities Lending and Bespoke Financing solutions across the Prime Brokerage business. You will execute the full Onboarding monitoring of the Trade Life Cycle Trade Reporting and provide a top tier Client Service to our Internal & External clients.
Job Responsibilities:
- Prime Prematching team of businessaligned support teams to follow up on any unmatched or failed trades for clients trading across markets.
- Ensure supporting all Prematching & Fails management related activity and perform all BAU related activities (Prematching) in accordance with agreed SLA.
- Collaborate with various internal and external counterparts and maintain stringent controls in daily trade matching activities across various markets.
- Develop and execute a comprehensive client service strategy that aligns with the organizations overall goals and objectives enhancing client satisfaction and retention.
- Lead and manage the Client Service team fostering a culture of excellence collaboration and continuous improvement.
- Oversee the delivery of client services ensuring that client inquiries issues and requests are handled efficiently and effectively.
- Build and maintain strong relationships with key clients acting as an escalation point for critical issues and ensuring their needs are met.
- Collaborate with executive leadership and crossfunctional teams to identify opportunities for improving service delivery and client experience.
- Monitor and analyze client service metrics and feedback to identify trends and areas for improvement and implement corrective actions as needed.
- Drive the adoption of best practices in client service processes tools and technologies.
- Prepare and deliver regular reports on client service performance and strategic initiatives to executive leadership and stay informed about industry trends emerging technologies and best practices in client service to maintain a competitive edge.
Required qualifications capabilities and skills:
- Bachelors degree or above in Finance/Operations
- Min 7 years of experience in in reconciliation team to have good understanding of in Prematching Settlements Fails management payments break management
- Managing 5 team member for minimum 2 years
- Sound knowledge of intelligent automation toolkit: Alteryx Tableau UiPath Xceptor
- Strong quantitative analytical and problemsolving skills. Positive attitude and demonstrate intellectual curiosity
- Extensive experience in client service or customer support with a proven track record of leadership and strategic impact.
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and team members.
- Strong problemsolving skills and the ability to handle challenging situations with professionalism and empathy.
- Detailoriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a team in a fastpaced environment.
Required Experience:
IC
Employment Type
Full-Time
