Learning and Development Program Manager

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Commissioning (ACx) is seeking an innovative and analytical Learning & Development (L&D) Program Manager who will be responsible for shaping the onboarding training and career development of the Americas (AMER) ACx team. The ideal candidate should be able to work in a cross functional fastpaced environment; has training development program management and communication skills.

As the AMER ACx L&D Program Manager you will be responsible for creation and of an accelerated roadmap to support all AMER regions. Successful candidates are collaborators who work closely with crossfunctional teams to effectively prioritize and deploy training programs based on team and business need. The role demands excellent verbal and written communication skills strong presentation skills and proficiency with Microsoft Office Suite and related program software.

Key job responsibilities
Maintains records of training and development activities attendance results of tests and assessments and retraining requirements Leads with a datafocused approach to evaluate current technical team skill sets existing training resource quality and new training resources to continually raise the bar for each team role at each level Conduct skill assessments of team members directly and in partnership with team managers to develop targeted training curriculums for all Cx team roles Develops and implements recorded training and experiential training on technical systems and specialty components Partners with internal Data Center (DC) Operations customers to develop training that aligns with customer needs Supports weekly onboarding and new hire equipment setup calls and related support Writes narratives to communicate training mental model and changes needed to be made to it

About the team
The ACx team is a wholly independent business within the DCGS organization. This team of veteran professional Electrical Engineers Mechanical Engineers Controls Engineers Architectural Engineers Project Managers Operators and seasoned Amazonians are uniquely positioned to provide deeply detailed engineering and operational review and testing of equipment designs operational functionality and construction practices. We are focused on ensuring the rapid delivery of a quality product while maintaining full transparency recording metrics of manufacturer/contractor/equipment issues prePFHO and identifying opportunities for all our peers and customers.

The Commissioning Engineers (CxE) provide testing and validation oversight of AWS data center electrical and mechanical infrastructure. CxEs review design documents lead Factory Witness Testing (FWT) and manage thirdparty commissioning vendors in the performance of onsite prefunctional functional and integrated systems testing. They take Ownership of their projects successes by Diving Deep to resolve technical issues and having Bias for Action to address everchanging schedule and coordination demands onsite. Additionally CxEs communicate lessons learned and continuously collaborate on program improvements.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


Bachelors degree in Human Resources Training and Development or related field
3 years of experience developing and delivering technical training
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership in a datafocused deliverable



5 years experience driving process improvements
Bachelors/Masters degree in Engineering (Electrical or Mechanical) Engineering Management or technical field
Certification in training and development from the Association for Talent Development (ATD) International Society for Performance Improvement (ISPI) SHRM or similar organization.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106400/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.