Automotive Service Manager
Automotive Service Manager
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Job Description
Job Summary:
The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department including customer service operations and profitability. This is a fulltime position in the auto industry based in the Raleigh North Carolina area. This is an individual contributor role with a base salary plus commission and the total compensation can range from $110000 to $150000 per year paid semimonthly.
Compensation & Benefits:
Base salary plus commission structure
Total compensation ranging from $110000 to $150000 per year
Paid semimonthly
Health insurance benefits
401(k) retirement plan
Paid time off and holidays
Employee discounts on vehicles and services
Responsibilities:
Manage and supervise a team of service technicians and support staff
Maintain a high level of customer satisfaction by ensuring timely and efficient service
Monitor and improve the departments profitability by analyzing and controlling expenses
Develop and implement strategies to increase service department revenue
Review and approve service estimates and invoices to ensure accuracy and fair pricing
Oversee inventory management and ordering of parts and supplies
Ensure compliance with safety and environmental regulations
Train and mentor service department employees to achieve individual and team goals
Create and maintain a positive work environment and promote teamwork
Handle customer escalations and resolve any servicerelated issues
Stay updated on industry developments and trends to identify opportunities for growth and improvement
Requirements:
At least 5 years of experience in an automotive service management role
Proven record of success in managing a profitable service department
Excellent leadership coaching and communication skills
Strong knowledge of automotive repair and maintenance
Familiarity with dealership software and systems
Ability to work in a fastpaced and dynamic environment
Strong problemsolving and decisionmaking abilities
High school diploma or equivalent (college degree preferred)
EEOC statement:
Mills Auto Group is an equal opportunity employer. We value diversity and welcome applicants of all backgrounds and identities. We are committed to creating a workplace that is inclusive fair and respectful of all employees. Qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran. We encourage diversity and inclusivity in our hiring and strive to create a work environment that reflects the diverse communities we serve.
Required Experience:
Manager
Employment Type
Full-Time
