Field Service Technician - YOW

The Level One Field Service Technician position demands a highly collaborative and adaptable professional who actively contributes to information sharing and peer support. This role requires exceptional oral and written communication skills coupled with advanced electronic repair troubleshooting methodologies and a comprehensive technical understanding of our product range.

Key responsibilities include:

• Demonstrate proficiency in interpreting electrical and mechanical schematics to identify root causes of component or assembly failures.
• Develop and maintain expertise across multiple product lines including Trace XRay CT XRay and Cargo Inspection Systems.
• Undertake highpriority projects as assigned maintaining a commitment to excellence and attention to detail.
• Identify and address recurring issues through independent analysis and collaborative problemsolving.
• Utilize business software applications (MS Word Excel & PowerPoint) to generate precise and informative reports as required.
• Execute onsite troubleshooting servicing installation and repair of Trace XRay CT XRay and Cargo Inspection equipment with utmost precision and care.
• Maintain meticulous field service logs and filing systems to ensure proper documentation of all service activities from initiation to completion.
• Demonstrate unwavering dedication through productive use of downtime and consistent delivery of service that exceeds both customer and company expectations.
• Conduct thorough followup communications with customers to ensure complete satisfaction with completed work.

Additional critical duties include:

• Fulfill daily service repair requirements with a focus on maximizing customer satisfaction.
• Perform equipment installations repairs and maintenance in the field providing comprehensive customer training as necessary.
• Meticulously document all inspections maintenance and repair work submitting required paperwork within specified timeframes.
• Manage the entire repair parts cycle including ordering installation and return processes with a focus on minimizing cycle times.
• Conduct thorough reviews of all logs for outstanding issues and prepare formal detailed reports for customers as required.
• Actively engage in Service Sales opportunities and contribute to the promotion and implementation of revenuegenerating programs.
• Ensure proper maintenance and calibration of all tools and test equipment to guarantee optimal performance.
• Conduct rigorous assessments of product and equipment performance based on field support data providing wellresearched recommendations for modifications or improvements.
• Deliver expert technical support to customers and fellow service professionals as needed.
• Participate in site surveys pilot program service activities and attend meetings as required by management.
• Maintain and continuously expand technical knowledge of the companys Trace and XRay technologies.
• Cultivate and maintain professional relationships with seniorlevel Field Service Engineers and Product Managers to effectively support customer needs and stay informed of current technical trends.
• Implement stringent cost control measures in all aspects of the role.
• Demonstrate flexibility regarding travel requirements overtime and nonstandard work hours as dictated by business needs.
• Strictly adhere to and enforce departmental compliance with Company health safety and environmental policies.
• Ensure full compliance with all applicable CA export control and security regulations.
• Undertake additional duties as assigned by management.

Qualifications :

POSITION REQUIREMENTS:

Education and Training:

• Associates Degree relevant Trade Certification (electrical electronic mechanical) or equivalent Military Training.
• Equivalent work experience of 13 years in a related electrical or mechanical field service role may be considered.
• Demonstrated proficiency in MS Office Suite and aptitude for specialized software programs.

Experience:

• Minimum of 13 years of direct involvement in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge and Skills:

• Superior communication skills are imperative.
• Strong customer focus and teamwork orientation are essential.
• Consistent responsiveness to all customer issues is mandatory.
• Willingness and ability to travel on short notice is a critical requirement.

Supervision:

• While not a primary responsibility occasional supervision of others on project basis may be required.

Security Clearance:

• Must successfully pass a comprehensive background check (vetting).

PHYSICAL AND MENTAL REQUIREMENTS:

• Exceptional organizational communication and interpersonal skills with the ability to manage multiple projects simultaneously.
• Exemplary customer service skills and the capacity to handle highpressure situations effectively.
• Selfmotivation reliability and accountability are nonnegotiable attributes.
• Proficient telephone communication skills are required.
• Physical capability to lift and carry 50 lbs.
• Ability to push or pull objects weighing up to 200 lbs.
• Competence to move and manipulate equipment weighing up to 1000 lbs. using appropriate assistive devices as specified in manuals and Technical Advisory documentation.
• Position demands frequent bending stooping twisting turning and working in unconventional positions requiring full body mobility.
• Must demonstrate the ability to work safely and adhere to stringent safety protocols in extreme environments (temperature humidity noise confined spaces etc. around hazardous industrial equipment.

WORK ENVIRONMENT:

The work environment is primarily determined by the customers location. Service provision typically occurs at airports correctional facilities courthouses cruise ships or other locations as necessitated by business requirements.

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

HIRING SALARY RANGE: CAD 57644 CAD 86466. (Salary to be determined by the education experience knowledge skills and abilities of the applicant and alignment with internal and market data. This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details please visit the Reward & Benefits tab on our main careers page at  Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf youd like to view a copy of the companys affirmative action plan or policy statement please email .

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email  or call tollfree . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. Smiths Detection Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc