Principal Product Manager
Principal Product Manager
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Job Description
About Cleo
At Cleo were not just building another fintech app. Were embarking on a mission to fundamentally change humanitys relationship with money. Imagine a world where everyone regardless of background or income has access to a hyperintelligent financial advisor in their pocket. Thats the future were creating.
Cleo is a rare success story: a profitable fastgrowing unicorn with over $200 million in ARR and growing over 2x yearoveryear. This isnt just a job; its a chance to join a team of brilliant driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If youre driven by complex challenges that push your expertise the chance to shape something truly transformative and the potential to share in Cleos success as we scale while growing alongside a company thats scaling fast this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
Role Overview
As a Principal Product Manager (PM5 at Cleo you will spearhead strategy and in major areas of the product and business driving initiatives that create stepchange impact on our commercial metrics and user satisfaction. You will collaborate crossfunctionally with design engineering analytics and commercial teams to deliver innovative engaging product experiences at scale. Youll also mentor other product managers and shape how product discovery and development happen across your squads.
We are particularly interested in candidates who have proven success at highgrowth consumerfocused tech companies (preferably fintech where rapid iteration datadriven decisionmaking and usercentric design are paramount.
Key Responsibilities
- Product Strategy & Vision:Define and own the vision strategy and roadmaps for key product areas aligned with Cleos opportunities to create value across squads and product areas.
- Industry Awareness: Monitor fintech trends and consumer developments to stay competitive.
- Problem Solving: Solve interconnected challenges by structuring actionable impactful : Use data and a testandlearn approach to shape tactical and strategic decisions.
- Customer Focus: Collaborate with Product Design and User Research to uncover emerging customer needs. Ensure cohesive customer journeys that align user needs with business goals.
- Thought Leadership: Advocate for a userfirst mindset sharing insights across teams.
- Commercial Focus: Prioritise initiatives with clear revenue and LTV benefits. Balance growth profitability and user satisfaction effectively.
- Delivery & Impact: Define best practices for planning prioritisation and . Deliver significant growth and engagement improvements using KPIs.
- Leadership & Collaboration: Foster a culture of ownership and accountability within squads and drive collaboration and transparency across roadmaps.
- Stakeholder Management: Align on strategic priorities with senior leaders and resolve ambiguity.
- Mentorship & Development: Coach PMs to grow technical and soft skills.
- Bias to Action: Identify and execute opportunities even in ambiguity.
- Disagree & Commit: Advocate for the best decisions while respecting outcomes.
What Were Looking For
- Industry Background: Extensive experience 68 years) in product management roles at highgrowth consumerfocused tech companies. Fintech experience (consumer financial products) is highly preferred.
- Scale & Complexity: Demonstrated success overseeing product strategies across multiple squads or high impact / scope product lines delivering impactful growth or revenue increases.
- Strategic Acumen: Ability to define and drive a compelling product vision linking daily to longterm business objectives in a dynamic fintech environment.
- Analytical Mindset: Proficient in using data to make strategic decisions with a strong understanding of experiment design user research and A/B testing.
- Influential Leadership: Proven track record of guiding and inspiring crossfunctional teams and driving results in complex environments without direct authority
- UserFirst: Deep empathy for customer needs translating them into innovative products that balance user delight with commercial goals
- Adaptability: Comfortable working in a fastpaced iterative and sometimes ambiguous environmentthriving on continuous learning and experimentation.
How long will the process take
We aim to move as fast as possible. Usually 23 weeks is enough time for us all to get to know each other.
- Step 1: 3045 minute video call with a member of our Talent Team to find out more about your experience and mutual fit for Cleo
- Step 2: 1 hour with the Hiring Manager Tom May Product Director New Ventures
- Step 3: Take home task to be presented to two of our Wider Leadership Team
- Step 4: 45 minutes with two crossfunctional peers from engineering user experience commercial or data
What do you get for all your hard work
- A competitive compensation package (base equity) with biannual reviews aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: This role is PM5 level.
- Work at one of the fastestgrowing tech startups backed by top VC firms Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things leading others challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We cant fight for the worlds financial health if were not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. Were a globally distributed team. If you live in London we have a hybrid approach wed love you to spend one day a week or more in our beautiful office. If youre outside of London well encourage you to spend a couple of days with us a few times per year. And well cover your travel costs naturally.
- Other benefits;
- Companywide performance reviews every 6 months
- Generous pay increases for highperforming team members
- Equity topups for team members getting promoted
- 25 days annual leave a year public holidays an additional day for every year you spend at Cleo up to 30 days)
- 6 employermatched pension in the UK
- Private Medical Insurance via Vitality dental cover and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities online and inperson
- Well pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
We strongly encourage applications from people of colour the LGBTQ community people with disabilities neurodivergent people parents carers and people from lower socioeconomic backgrounds.
If theres anything we can do to accommodate your specific situation please let us know.
UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If youre an existing user youll still have access to the app. But some features wont be available (just for a little while). Why 99 of our users are based in the US where financial health is often overlooked. Weve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then well be able to apply what we learn to better support our UK users in the future.
Required Experience:
Staff IC
Employment Type
Full Time
