Production Operations Manager On-site

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is hiring! The Manager of Production Operations is responsible for all facets of production including machine insertion manual insertion and our offline metering machines. This includes developing and implementing strategies to improve PEQ (Productivity Efficiency and Quality) along with overall talent development of all associates. The managing of all departmental expenses such as Unit Cost Temp Expense and discretionary spending. It also includes the development of capacity plans that will support client commitments and meet or exceed departmental PEQ goals along with all SLAs (Service Level Agreements). This position reports to

This is an onsite role that will be assigned to a Broadridge location where you will perform the majority of your work.

Do you have 23 years of management experience within a Production environment Are you looking to be part of one of the leaders in the FinTech industry If so wed love to hear from you!

Responsibilities:

• Evening manager shift: 4:00 PM 12:30 AM with some flexibility required during training and peak times

• Manage a team of 4 8 people including a supervisor

• Responsible for maximizing Client Mail equipment utilization by ensuring that all machines are kept running and work is prioritized appropriately.

• Maintain current knowledge of highspeed insertion and manual insertion and relevant technologies used within other Broadridge locations and within the industry.

• Must have solid technical knowledge of all Client Mail equipment along with a solid understanding of the functions of all other departments. (Including their capabilities limitations capacities etc..

• Prepares business cases as required for capital expenditures.

• Maintains current industry knowledge of USPS regulations and ensures that all work is inserted in accordance of postal requirements.

• Provides staff with performance feedback on a regular basis ensuring that all performance is thoroughly and accurately documented.

• Effectively deals with personnel related issues ensuring that all assigned staff are effectively managed motivating staff to create a highly engaging workforce. Communicates and continually reinforces Broadridges Values Vision and Quality Policy along with our unyielding commitment to the Service Profit Chain.

• Ensure that multiple backups are available to support each function with Client Mail Insertion and Manual Distribution.

• Must be able to travel occasionally to attend trade shows or internal/external site visits.

• Must demonstrate detailed knowledge of and proficiency with Client Mail equipment including (PB Inserters Gunther and BB600. Must also possess the ability to effectively develop and manage a thorough training program to train new temps and associates for all positions as needed.
  

Qualifications:

• Associates Degree or Bachelors Degree (Accounting Management or a related field) preferred or equivalent experience

• 35 years of management experience in a high paced environment along with 12 years of relevant print/mail production or manufacturing experience. Must have experience managing a departmental budget and prior experience with capacity planning.

• Strong working knowledge of Microsoft Office (Word Outlook and Excel including knowledge of pivot tables advanced formulas file linking charts/graphs etc.

• Strong oral and written communication skills. Must be able to communicate effectively with staff and management at multiple levels.

• Solid organizational skills. Must be able to effectively multitask and manage multiple priorities simultaneously working effectively under tight deadlines and pressure.

• Must be detailoriented and able to review jobs before they are inserted and after to ensure that they meet quality standards.

• Must be a selfstarter and demonstrate strong initiative.

• Must be flexible to work various shifts overtime including weekends & holidays.

• Must demonstrate the ability to work effectively in a fast paced and demanding operational environment.

• Some travel (trade shows seminars equipment manufacturers and other Broadridge facilities) as required.

We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Disability Assistance

We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.