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About our company:
Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.
Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.
Primary mission:
Responsible for setup mixing of drinks service and cleanup of bar area while enduring quality service guest satisfaction and the achievement/maintenance of OLS Hotels and Resorts standards and profit maximization
SCOPE OF WORK TEAM
Reports to Food & Beverage Venue Manager and Hotel Manager
Supports the Food & Beverage team in guest services
RESPONSIBILITIES
Make and serve drinks to guests and cocktail servers following established guidelines procedures and policies regarding beverage and safety controls as prescribed by OLS Hotels and Resorts standards.
Perform all guest contact activities in a cordial efficient and professional manner; maintaining a commitment to guest satisfaction.
Ring guest checks collect cash and process credits and room charges in the exact manner outlined by OLS Hotels and Resorts policies and procedures.
Complete liquor requisitions and supply lists.
Know and comply with state liquor laws.
Ensure established pars are maintained.
Perform all side work duties according to side work schedules.
Attend to bar and tables take orders and deliver in a timely manner
Bus tables and set in a timely manner
Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
Prepare beverages and cocktails according to the standards for mixing portion control and presentation.
Serve guests with all food and beverage requirements in a warm friendly courteous and professional manner.
Ensure the bar tables and event areas are kept clean and tidy.
Be familiar with the computer POS system.
Carry out cashiering functions by closing checks and servicing the guest.
Follow all state liquor laws and assigned training is required.
Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests and when necessary report to management.
TIPS certification training required for the role
Stock and clean glassware.
Prepare all garnishes.
Prepare juices and syrups for bar service
Change kegs and soda bibs
Assist in cleaning of table areas as needed.
Ensure overall guest satisfaction.
Deliver food to guests.
Knowledge of both food and drink menu to offer guests suggestions and upsell
Knowledge of what all hotel food and beverage options are and be able to quality control all items served to guests
Follow hotel handbook protocols
Perform special projects and other responsibilities as assigned.
EXPERIENCE:
OTHER EXPECTATIONS:
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
Additional Per Position
Springboard Hospitality Core Values:
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
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