Data Center Operations Manager

As a Data Center Operations Manager with Amazon Web Services you will support the National Mission in a challenging but rewarding environment.

Amazon Web Services (AWS) is a fastpaced technology company and a leader in the world of Data Centers. We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management strong technical understanding and the drive and vision to take Amazon Data Center Operations to the next level. The successful candidate will have experience managing people with varying skillsets devising strategies mentoring people in all levels sponsoring projects and proposing technical solutions.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.


Key job responsibilities
Prioritize and assign trouble tickets to data center technicians and operators
Routinely review ticket queue for large events and address accordingly
Coordinate change management resources
Guide train and educate data operations technicians on the best practices related to all service owner issues
Manage and deliver midsize projects
Recommend document and oversee policies and procedures to meet industry best practices and to meet required SLAs
Manage a diverse team of data technicians with varying skills
Provide weekly report to the data center cluster manager
Maintain the oncall schedule coordinating absence and vacations
Recruit and train data technicians to ensure appropriate staffing levels
Host weekly staff meetings
Write and deliver performance reviews for staff

About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Associates degree or above or Cloud or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
Current active US Government Security Clearance of TS/SCI with Polygraph.
2 years of managing personnel or equivalent leadership experience.

Bachelors degree in an ITrelated field or an equivalent combination of education and experience.
2 years of experience in a Data Center environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115800/year in our lowest geographic market up to $200100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.