Solutions Engineer Pre-Sales

About Us:

Forage is a missiondriven payments company that is helping merchants accept government benefits through a single unified API. Today over 42 million Americans receive government assistance (ex: Supplemental Nutrition Assistance Program or SNAP) to buy groceries.

Starting with enabling EBT SNAP online Forage builds the financial infrastructure empowering merchants of all shapes and sizes to serve these shoppers online.

We function as a hybrid organization actively hiring across North America. While we embrace remote work we prioritize candidates who can frequently contribute from our San Francisco office.

You could work anywhere so why Forage

• Play a direct role in democratizing access to government benefits transforming how we empower feed and serve American families in need
• Join a preIPO missiondriven startup with capital traction and runway 100X revenue growth in 2 years)
• Work closely with brilliant Foragers from companies like Instacart Stripe Affirm Uber Google and more
• Disrupt a massive market and take us to a $1B business in the next few years
• Join a talentdense environment and significantly accelerate your career growth backed by some of the best investors and partners in FinTech (Nyca PayPal etc.

What we are looking for:

A Solutions Engineer (focused on PreSales) with strong technical skills and excellent communication and interpersonal skills. You will be responsible for designing technical solutions that meet the needs of our customers and ensuring our customers successfully implement them to launch. You will be the critical link between our merchants technical team and our Forage Engineering team. You will work closely with our business development team merchant operations product managers engineers and customers to understand business requirements and identify appropriate technology solutions.

Qualifications:

• 5 years of experience in a similar customerfacing engineering role (e.g. solutions architect sales engineer or partner engineer).
• Executive engagement skills and presence with an ability to establish strong relationships with key decision makers and build credibility at all levels
• Outstanding oral and written communication skills comfortable explaining complex concepts to both technical and nontechnical audiences
• Experience in solving open ended fintech or payments business problems with a combination of technology and creative thinking
• Experience working in the global enterprise sales cycles and driving measurable business outcomes for a customer
• Experience in helping customers adopt and consume software ideally in the financial technology space
• Strong ability to use voice of the customer to inform thought leadership about product and operational changes
• Experience integrating a payments processor or other RESTful APIs into web or mobile applications
• Familiarity with tools such as Figma and Postman.
• Familiarity with programming languages such as Ruby and Python
• Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers

Key Responsibilities:

• Support our Business Development team throughout sales ensuring that customers clearly understand and have a positive experience with Forages products and services. This includes conducting product demonstrations creating proposals and technical documentation and working with development teams to customize and configure software solutions.
• Lead solution design and strategies to win deals with large enterprise businesses; conduct technical discovery workshops with prospects to understand requirements and use cases
• Build trusted advisor relationships with customers by providing expert technical guidance
• Support RFP responses by providing accurate technical content and solution architecture
• Manage the technical integration process with large enterprise businesses driving towards launches on specific timelines with urgency.
• Collaborate with operations and technical teams to ensure successful launches and postlaunching scaling building a playbook to support as we learn and grow.
• Collaborate with our technical writer to create and refine reference solutions and guides based on feedback from partners.
• Collaborate with the engineering team to resolve complex technical issues
• Collaborate with our product team and merchant operations team to develop custom solutions and integrations to address customer needs

Our Offer:

• Your base salary would fall within the bands below. Please keep in mind that the equity portion of your offer isnotincluded in these numbers and represents a significant part of your total compensation.
• Compensation:$140k180k USD base equity benefits
• Meaningful work that makes a positive impact on our society.
• 100 of Medical Dental and Vision premium coverage for yourself and dependents.
• Enjoy regular team lunches at our San Francisco and New York offices fostering collaboration and connection over great food.
• A fun and caring environment that prioritizes transparency growth and ownership.
• A talented diverse highachieving and humble team with diverse backgrounds and viewpoints.

Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco California. Individual pay is determined by work location jobrelated skills experience and relevant education or training.

We aim to review every application within 3 business days of submission and provide feedback on each of your interviews within 2 business days of completion. If you dont hear from us please reach out to your recruiter or directly to get an update on your candidacy. Max our AI recruiter may reach out with followup questions.

Please note: We are not engaging with thirdparty recruiters or agencies for this role. We kindly ask that you refrain from contacting us regarding recruitment services.