Clinical Applications Analyst II

MAHECs Information Technology division is now accepting candidates for a Tier II Clinical Applications Analyst to support day to day needs and operations within the Clinical Informatics team. This is a fulltime onsite salaried role eligible for MAHECs full time Total Rewards package!

• The Clinical Application Analyst II will help maximize the effective and efficient use of applications related to patient care clinical productivity and quality outcomes. Works closely as a part of the clinical applications team to design implement modify upgrade enhance optimize standardize and support clinical and business operations. This position provides leadership and direction for incorporating new clinical workflows into clinical applications. Work situations include project leadership application training documentation development analytical thinking independent decisionmaking problem solving systems analysis customer service skills organization public speaking skills and excellent written and verbal communication skills. Must establish a good rapport and working relationships with all levels of staff management providers MAHEC executives vendor personnel and outside healthcare organizations.

SPECIFIC RESPONSIBILITIES:

• Coordinates with the Clinical Informatics team to maximize effectiveness and efficiency of the EHR system configurations.
• Subject matter expert in clinical applications coordinates resolution of issues related to pharmacy and other clinical applications. Tracks issues and works directly with vendors to resolve issues.
• Serves as a liaison between users the health applications IT and leadership teams to ensure a smooth workflow where needed between EHR and pharmacy.
• Assists staff with customizations to clinical applications such as templates with a focus on a design methodology to simplify data entry and extraction.
• Work collaboratively with IT Service Desk staff on clinical application support issues system implementation maintenance service updates and work scheduling.
• Develop publish and implement training modules and materials for new existing and upgraded clinical applications including all education materials training schedules exercises and competency evaluations.
• May deploy development of quick tips mini programs web references etc. which continuously expand the knowledge of clinical application workflows and efficiently integrate them into patient care processes.
• Create and administer training event feedback. Analyze results make recommendations for training improvement and integrate changes in curriculum and/or courses taking into account varying degrees of computer literacy.
• Coordinates appropriate level of instructions and competence/ evaluations required for each end user.
• Gain an indepth knowledge of clinical applications operational workflows and data analysis to maximize clinical applications to complement and improve workflows.
• Assist in the development of policies and procedures for the use of clinical applications and support end user accountability to those policies and procedures.
• Incorporate change management principles to facilitate workflow and business process changes ensuring the success standardization and optimization of clinical applications.
• Provides enduser just in time support and education reinforcement. Provides inperson phone and remote application support.
• Actively solicits feedback to inquire of any issues seek input for change and observe workflows.
• Acts as a liaison between IT Operations Quality and end users.
• Ensure that clinical applications are used in a way to maintain patient confidentiality and privacy in accordance with HIPAA and all other applicable regulatory agency requirements.
• Work directly with application vendors to ensure recommended workflows materials tools etc. are used in training curriculum.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.

• Organizational Values

Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

COMPUTER SKILLS:

• Knowledge and experience with relational databases their structure and concepts of how data is stored and retrieved required.
• Must have a working knowledge of current Windows version operating system environment and how files are managed.

COMMUNICATION SKILLS:

• Strong facilitation skills required as related to leading EHRrelated meetings with business office staff managers clinical staff and faculty physicians.
• Excellent oral and written communication skills required.
• Must demonstrate a high level of attention to detail.
• Must demonstrate discretion in dealing with confidential medical fiscal and personnel information as is appropriate to position.

PHYSICAL DEMANDS

• Sometimes stands walks and stoops or kneels. Occasionally sits and reaches with hands and arms. Frequently uses hands/fingers.
• Sometimes lifts up to 25 pounds.

EDUCATION AND EXPERIENCE

• Bachelors degree and 47 years of experience supporting Electronic Health Records.
• Allscripts Pro EHR experience preferred but not required some knowledge of pharmacy and or inventory management systems highly desirable.
• Must have knowledge and experience working with an EHR and practice management systems and their integration into a clinical practice setting.
• Ability to work independently initiate and complete tasks with minimal supervision required.
• Must demonstrate appropriate service orientation in all interactions.
• Strong critical thinking and problemsolving skills required.
• Ability to appropriately and professionally handle multiple competing priorities required.

SCHEDULE:

• Regular attendance onsite is an essential function of this position. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or evening activities as requested by the team leader.

COMPENSATION:

• $63700 annually exempt MAHECs Full Time Total Rewards package including healthcare coverage pet insurance up to 30 PTO days annually and more!

At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer. Black Indigenous People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind studies show that women gender diverse and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.

If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.