Account Co-Ordinator

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

The principal purpose of this role is to support the account manager in delivering high levels of service to named accounts within a defined geographical area and across a key technology line. Accurate and effective management of sales orders liaison with key internal departments and Distribution Partners as required daily reporting and other administrative tasks as assigned by the Manager.

Supervisory Responsibilities:

This position does not have any direct reports.

What You Will Do:

• Carry our basic account management responsibilities of your assigned accounts including:
• In partnership with the Channel team proactively oversee and track day to day account activities.
• Attend customer events with the Channel Manager where required.
• Develop strong and productive relationships with partners at your assigned accounts.
• Coordinate activities with teams across HARMAN to support your accounts.
• Work closely with Logistics to ensure all information is available to facilitate shipments to meet customer requirements communicating with all parties as required.
• Provide reports on delivery blocks and credit holds to ensure the timely resolution of these issues.
• Support Account Managers and Distribution Partners including activities related to product availability order confirmations order processing product shipment account status and after sale followup.
• Working closely with Distribution Partners to gain a full understanding of their current stock profile sales out performance to target forecasted orders and major project opportunities.
• Management of backorders.
• Take ownership of issues reported by Distribution partners or Account Managers and work collaboratively with interval teams to find satisfactory resolutions.
• Distribute information on and support your account with approved incentives promotions and marketing communications activities.
• The individual must be able to manage time and priorities effectively with little supervision.
• Interface with various internal departments to plan and initiate customer requests. Create all documents and forward to the appropriate departments.
• Ensure documentation and processes are in compliance with ISO and SOX guidelines.
• To always have a flexible approach including:
• assisting in other territories as necessary. Late working may be required to ensure timely order processing particularly at month end.
• Cross functional tasks and projects as needed.
• Able to maintain the highlevel of customer service expected by our internal and external customers.

What You Need:

• A high standard of secondary education.
• Excellent understanding of SAP or other ERP system.
• Have experience in a customer service field or demonstrate strong interpersonal skills.
• Computer literate confident in using standard business tools such as Microsoft Office.
• Demonstrate excellent communication and customer service skills.
• Fluency speaking reading and writing in English.
• Has excellent communication skills at all levels with both internal and external customers.
• High levels of organization and attention to detail are essential.
• Must be Result Driven; Team Player; Customer Focused.
• Has the ability to work on their own initiative prioritize and meet deadlines.
• Can demonstrate the ability to be assertive.
• Feels comfortable working within a pressurized change orientated environment.
• Has the ability to take on board information quickly efficiently and accurately from multiple sources.
• Excellent timekeeping and attendance are expected of all jobholders.

What is Nice to have:

• Experience living or working abroad anywhere in the EMEA region would be beneficial for working across cultures.
• Passion or interest in AV technology or working in a related role.
• Qualifications relating to Sales Administration SAP systems and/or a relevant Business subject would be desirable but may also be qualified through experience only.

What makes you Eligible:

• Must be eligible to live and work in UK. Position based in Apsley Hetfordshire.
• Must be able to provide satisfactory references.
• Must have the ability to travel travel will be less than 10 of the time.

What We Offer:

• HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer electronics.
• We provide a flexible work schedule that allows you to work from home.
• At HARMAN we value diversity and inclusivity and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities professional training and competitive marketbased compensation. As part of our commitment to employee wellbeing we also offer a commuter travel package environment allowance and interesting collective health insurance scheme pension and employee discounts on worldclass HARMAN/Samsung products (JBL HARMAN Kardon AKG etc..
• As a HARMAN employee you will have access to professional development opportunities through HARMAN Universitys business and leadership academies internal talent management leadership acceleration programs and our Be Brilliant employee recognition and rewards program.

And a few reasons you might love it:

• Were seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry HARMAN offers the chance to work with iconic brands like JBL Harman/Kardon and AKG as well as cuttingedge technology and industryfirst features.
  
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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.