Call Center Team Leader
Call Center Team Leader
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Description
CQS S.A. Greeces #1 Top Employer for 2024 on is a leader in customer relationship management services. With over 1300 employees we partner with top Greek and multinational companies across telecommunications energy retail banking and insurance.
We are looking for an experienced Team Leader to oversee inbound call center operations drive performance and foster a highperforming team culture.
Your Role
- Lead coach and develop a team of Contact Center Representatives.
- Monitor and analyze KPIs ensuring the team meets or exceeds performance targets.
- Provide training mentorship and feedback to enhance team skills and efficiency.
- Oversee daily operations optimize schedules and allocate resources effectively.
- Ensure quality assurance and customer satisfaction through regular monitoring and feedback.
- Prepare and present performance reports identifying risks and opportunities for improvement.
- Maintain compliance with company policies and best practices.
What Were Looking For
- Bachelors degree (AEI/TEI).
- Proven experience in a supervisory role within a call center environment.
- Strong leadership coaching and organizational skills.
- Resultsdriven mindset with excellent communication and negotiation abilities.
- Fluent English and advanced computer skills (Microsoft Office).
- Experience with call center software/tools is a plus.
- Completed military obligations (for male candidates).
What We Offer
- Competitive salary & performancebased bonuses.
- Private health insurance.
- Career advancement opportunities in a dynamic modern work environment.
- Continuous training & professional development programs.
If youre ready to take your leadership skills to the next level and thrive in a fastpaced peoplefocused environment apply now!
Employment Type
Full-Time
Department / Functional Area
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