Technical Support Manager
Technical Support Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Technical Support Manager (Renewable Energy Sector Johannesburg/Hybrid)
Reports to: Head of Experience
Location: Johannesburg
Job Type: Permanent
Workplace: Hybrid
Salary: R35000.00 R45000.00 Group Life Insurance (Based on experience skill and in relation to your current package)
About the Company
A leading renewable energy company in South Africa committed to providing sustainable and efficient solar solutions. The organization offers a seamless transition from grid to solar through affordable finance options and lifetime support for each system. Customer satisfaction is a top priority reflected in exceptional reviews and ratings.
The company is dedicated to reducing its carbon footprint and creating a cleaner future. Employees are valued as key assets with a strong internal promotion culture and benefits including unlimited leave paid parental leave and attractive life cover.
Job Summary
Seeking a Technical Support Manager with a solid background in electrical and solar systems. The role involves leading the technical support team resolving complex technical issues collaborating with operations and ensuring excellent customer service.
Key Responsibilities
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Provide expert guidance on solar and electrical troubleshooting.
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Ensure the technical support team is equipped to handle complex queries.
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Collaborate with the operations team to resolve performance issues.
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Lead mentor and train technical support staff.
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Prioritize tasks based on systemcritical issues.
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Monitor support tickets and escalate when necessary.
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Analyze system data to identify inefficiencies or potential failures.
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Offer realtime support to technicians and installers.
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Develop documentation to improve resolution rates.
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Communicate updates and improvements to teams and customers.
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Incorporate feedback into process and training improvements.
Work Environment
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FastPaced & Solution Driven: Requires strong organizational skills.
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Customer Focused: Regular interaction and problemsolving with clients.
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Collaborative: Work with crossfunctional teams for seamless support.
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Customer Centric: Tools and support provided to exceed client expectations.
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Innovative: Encouragement to develop creative service solutions.
Qualifications & Experience
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3 to 5 years in technical support or electrical/solar operations.
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Electrical or Solar PV Certification (preferred).
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Indepth knowledge of solar systems inverters and energy storage.
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Experience with QMS (advantageous).
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Skilled in Excel data analysis and KPI tracking.
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Strong problemsolving and leadership skills.
Core Skills
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Technical expertise in solar PV and electrical systems.
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Team guidance and technical support leadership.
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Sound decisionmaking and critical thinking.
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Clear communication with all stakeholders.
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Customerfirst approach to problemsolving.
Employment Type
Full Time
