Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a problem solver with great attention to detail the ability to think analytically and the ability to lead project initiatives from beginning to end. This particular role will be a hybrid role with primary functions of resource planning organizational work and highlevel human resource management in addition to a secondary function of communicating with Management and Finance. Agency Operations Managers are responsible for monitoring and improving overall agency efficiency.
SASSO promotes an environment where our all our employees are continually learning and staying up to date on the latest marketing trends and techniques to provide the best work for our clients. This position will work closely with agency leadership all department heads employees and vendors. This position will be counted on to assist in continually adding value to our current processes and procedures.
Employment includes:
Competitive salary
Paid Holidays
Paid vacation
Sick leave
Flexible schedule
Remote workopportunities
Continuing education
Team building events
Annual retreat
Flexible lunch schedule
Casual dress code
Room for growth within the agency services
Amazing work environment
Healthcare Benefits including Dental & Vision
Requirements:
- 35 years of experience and background in advertising marketing and communications is preferred
- Bachelors degree in Mass Communications Business Administration or Marketing preferred
- Experience in professional client relationship management
- Excellent written and oral communication skills
- Commitment to working in a teambased environment
- A keen attention to detail and budgetary restraints
- Full awareness of creative processes and techniques including digital platforms
- Strong strategic analytical and organizational skills and ability to plan at a senior level
- A proactive attitude as well as a willingness to learn and take initiative
- The ability to work under pressure and tight timelines and assimilate large quantities of information quickly while maintaining attention to detail drive and flexibility
- Resilient and solutionsoriented when presented with challenges
- Ability to travel if/when necessary as needed
- Ability to communicate confidently and knowledgeably on a variety of subjects
- Ability to plan participate and attend events production shoots meetings and any other necessary agency functions
- Utilizes tools such as Cision Workamajig (CRM) Harvest Dropbox Google Docs Slack Keynote and others
- Proficient use of Microsoft Office Products (Word Excel etc.
- Ability to update and modify Adobe Suite Product applications such as InDesign
- Logging of hours/time
ROLE RESPONSIBILITIES
Primary Agency Support:
- Manage HR responsibilities (i.e. Employee hiring training conflict mediation working with 3rd party HR support managing annual/quarterly review process etc.
- Lead and execute recruitment and hiring (Manage: internal/external job descriptions job posting/boosting resume collection and management applicants and interviews background checks and references etc.
- Undertake administrative tasks (i.e. ordering supplies establishing cleaning schedule planning company events planning travel arrangements maintaining office equipment and contracts etc. when needed
- Serve as the agencys culture keeper (i.e. Facilitate employee celebrations birthday gifts planning annual retreat SASSO internal process updates and vision changes etc.
- Provide accounting support (i.e. Handle invoice fulfillment billing monthly management forecasting etc.
- Handle vendor & resource procurement/negotiations of partner and/or contractor agreements
- Meet deadlines direct workflow troubleshoot problems attend client meetings and conference calls and report activity and coverage
- Ensure the profitability and growth of client accounts
- Assist in proofing and review agency documents where/when needed
- Shepherd development of agency policies and procedures (i.e. onboarding process employee manuals etc.
Additional Agency Support:
- Participate in new business process and pitches as needed
- Serve as a mentor and resource for juniorlevel staff members and interns
- Stay up to date with emerging technologies and trends and demonstrate understanding of how they integrate into communications programs
- Regularly track and submit time expenses and POs to the right project codes on a timely basis
- Ensure projects are onpoint and on time and maintain daily/weekly status reports internally and per client
- Help fulfill responses to RFP requests and build creative and solutiondriven proposals
- Be responsible for interpreting and presenting data analytics with clear insights and forecasting improvements and modifications
Expectations:
- Stay involved over the course of agency projects to aid in adjusting course as they evolve.
- Step back from scope and documents to evaluate content and requests. Work with leadership to offer suggestions on how to better manage client requests/content by advising on structure style and medium.
- Serve as a coach to the agency team mitigating challenges removing roadblocks and identifying opportunities to produce the highest caliber work possible (not to create more problems).
- The role requires flexibility and ability to navigate ambiguity and deadlines under pressure and conflicting requests.
- Must have warm personality with empathy and the ability to represent the clients perspective.
- Advocate for the client but commit to supporting the team negotiating realistic deadlines and managing expectations along the way.
- Guide client retention and client growth for the agency on the accounts you manage.
- Solutionsdriven and forwardthinking ALWAYS.
Required Experience:
Manager
Employment Type
Full-Time
