GreeterHost San Francisco

The Team:

The Herms San Francisco Boutique opened in 1987 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Director and will primarily work within the fastpaced sales team to support the client experience.

The Opportunity:

The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the store to warmly greet clients as they enter the boutique.

About the Role:

• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
• Be curious and take a genuine interest in the clients needs and expectations guiding them to the appropriate location of merchandise or member of the team
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling operations and asset protection
• Maintain daily calendar of client appointments and boutique events in the appointment application indicating arrivals noshows reschedules and cancellations
• Support with phone call appointment requests schedule entry of team assigning appointment requests and resolving appointment conflicts
• Demonstrate generosity and anticipate clients needs: umbrella storage assisting boutique guests with beverage service and escorting clients to the door or car with shopping bags as necessary
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service
• All other duties assigned by supervisor

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• Communication skills must be strong and approach must be gracious and warm
• Excellent customer service skills are required with a friendly attitude for all interactions with clients
• Similar experience in the Customer Service Retail or Service sector
• Ability to work a flexible schedule according to needs of the business
• Demonstrates attention to detail and keeps personal workspace organized
• Ability to provide basic information about the neighborhood store services and other customer inquiries
• Knowledge of languages in addition to English is a plus
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Solid knowledge of Microsoft Office (Word Excel PowerPoint)
• Hightouch customer service standards and hospitable approach
• Proactivity in taking care of customers in a calm professional and polite manner
• Versatility and priority management
• High attention to detail
• Enthusiasm selfconfidence and motivation

The hourly rate for this position is $23.50$27.00. Actual rates are determined based on the job location and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations

Company Overview:

Since 1837 Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoirfaire of excellence and the aesthetic of functionality define the singularity of Herms a house dedicated to making highlycrafted beautiful objects made to stand the test of time.

An independent familyowned company Herms is dedicated to keeping production in France through its 42 workshops The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15000 people worldwide with over 6000 of the workforce being Herms craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.

At Herms our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films Footsteps Across the World available on our website. Linkhere.

Our Commitment:

Family is at the heart of Herms. At Herms of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and nonprofit partners.

At Herms of Paris we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. In addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Herms of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI: identifiers personal records commercial information professional or employment information nonpublic education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at Please do not submit resumes or applications to this email address.