Provider Systems Support Specialist
Provider Systems Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Job Posting: Provider Systems Support Specialist
Job Summary:
We are seeking a Provider Systems Support Specialist to provide systems and transactional support to healthcare providers via phone and email. This role serves as a key resource for providers with inquiries related to the CareAffiliate and Availity systems. The ideal candidate will have strong problemsolving skills the ability to handle provider systems inquiries efficiently and a passion for delivering excellent customer support. Regular interaction with providers is required to ensure they are wellinformed and empowered to use the platform effectively.
Shift: Set 8hr shift Anywhere from 6am9pm
Education & Experience:
Required:
High School Diploma or G.E.D.
U.S. Citizenship
Ability to obtain a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
2 years of experience in a highvolume customer service medical office or contact center environment
Strong technology literacy with experience navigating multiple screens or web browsers simultaneously
Proven ability to work independently in a remote work environment
Preferred:
Bachelors degree in Business Healthcare Administration or a related field
Experience supporting healthcare or provider systems applications
Key Responsibilities:
Monitor and triage inbound support requests ensuring prompt and accurate responses.
Conduct outbound calls to providers experiencing navigation issues utilizing indepth knowledge of Availity and CareAffiliate solutions.
Interface with providers to understand and resolve issues providing clear stepbystep guidance.
Perform root cause analysis using internal reports identifying provider data challenges and coordinating with crossfunctional teams for resolution.
Apply deescalation techniques when necessary to ensure a positive provider experience.
Maintain detailed and accurate documentation of all interactions to support continuous improvement efforts.
Stay informed about platform features and product updates to provide accurate and relevant support.
Ensure all inquiries and issues are tracked reported and resolved in a timely manner.
Maintain comprehensive tracking and documentation for all identified issues until resolution.
Perform other assigned duties as required.
Maintain regular and reliable attendance.
Company Overview:
Spectrum Healthcare Resources (SHR) was established in 1988 to deliver systems and processes designed to meet the unique needs of Militaryand VA Health Systems. SHR is a leading organization that provides physician and clinical staffing and management services to United States Military Treatment Facilities VA clinicsand other Federal Agencies through various contracting vehicles. A Joint Commission Health Care Staffing Services firm SHR isthe military staffing division of TeamHealth a Nationwide organizationthat serves 850 civilian and military hospitals with a team of 9600 affiliated health care professionals.
EOE/Disabled/Veterans
Location : Location
Recruiter : Full Name: First Last
Direct phone number
Recruiter : Email
Required Experience:
Unclear Seniority
Employment Type
Unclear
