Customer Experience Associate Hybrid

About Us

Sydecar is on a mission to transform the world of private markets. Our goal is to make these markets more accessible transparent and liquid and were achieving this by revolutionizing the way investment vehicles are created and executed.

At Sydecar were not just a platform; were a trusted partner in venture capital. Were dedicated to simplifying and standardizing the private investing experience empowering capital allocators to discover and support visionary entrepreneurs who are shaping the future.

Our platform is designed with ease and efficiency in mind. We take care of all the behindthescenes tasks from automating banking ensuring compliance handling contracts managing taxes to streamlining reporting. This leaves investors the freedom to concentrate on what matters most: making valuable deals and nurturing meaningful relationships.

Join us at Sydecar as we lead the charge in revolutionizing private investing.

About the Team

The Customer Experience team at Sydecar helps our customers get where they need to go. As the primary contact for all of our customers and their investors the team works daily to resolve customer support cases provide feedback for new product solutions and manage an SPV or Fund from formation to closing and beyond.

About the Opportunity

Customer Experience Associates are Sydecars ambassadors to our Fund Managers and their Investors a crucial role for both product discovery and customer experience. The ideal candidate has experience in a customer facing role excels in communication and has a strong desire to help others solve problems big or small.

EachassociatewillgainadeepunderstandingofSPVs(SpecialPurposeVehicles)the alternativeinvestinglandscapeandtheprocessbehindbuildinganditeratingon a financialtechnologyproduct.

Thisisahybridrolerequiringin office attendance two days per week in either our Seattle orNewYorkoffice.

WhatYoullDo

• Respondtocustomersupportinquiriestoensureadelightfulexperience

• Identifyproductandprocessimprovementsthatwillshapethefutureofour product andworkflow

• LiaisewithseniormembersoftheteamaswellasourLegalTaxandProduct teamstoanswercustomerquestionsandeducatefirst time Deal Organizers via our supportinbox

• Developanexpertknowledgeofourproductourcustomersandourindustry

• Supportcustomerfacingprojectsandproductdiscovery

Whatwerelookingfor

• Knowledgeoforastronginterestinlearningaboutventurecapitaloperations andalternative investing

• 2yearsofexperienceworkinginacustomersupportroleatasoftwarecompanyorin theVC/PEspace

• Excellentandprofessionalwrittenandverbalcommunicationskills

• Attentiontodetailandabilitytomanagemanytasksatoncewithoutdropping theball

• Passionforcustomerserviceandcreatingpositiveexperiences

• Abilitytoeffectivelyevaluateproblemsandproposesensiblescalablesolutions

• Processdrivenandhighlyorganizedwithaneyeforprocess/product improvement

• Detailoriented

Bonusifyouhave

• Experienceworkinginacustomersupportroleinfintechalternative investmentsor financialservicesindustries

• Fundaccountingknowledge

Youllenjoythesebenefits

• Competitivesalaryandbonusprogram

• PTOandsickleave

• Generouslycoveredmedicaldentalvision

• Stockoptionsprogram

• 401kprogramwith4%employermatch

• Personaldataplanreimbursement

• Annualprofessionaldevelopmentstipend

• Annualwellnessstipend

• Workspaceallotment

• Commuterbenefits

• Lifeinsurance

• Parentalleaveforallemployees

Sydecars values

Our values are important to the way we live and work at Sydecar. They guide our priorities behaviors and interactions.

Ownership

We are committed to and proud of our work and growth. We hold ourselves accountable for achieving our goals.

Excellence

We set and exceed ambitious goals through ownership datadriven decisions and rigorous .

Humility

We value feedback and recognize that growth comes from learning from each other and our experiences.

Win Together

We are driven by a passion for winning and we champion the success of our team members our customers and our partners.

Sydecar is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sydecar are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Sydecar will not tolerate discrimination or harassment based on any of these characteristics. Sydecar encourages applicants of all ages.

Required Experience:

IC