Network Support Engineer
Network Support Engineer
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Job Description
1. Managing daytoday delivery of services (VOIP SIP ACD Carrier Network) to ensure adherence to
defined service levels
2. Installation administration operation trouble diagnosis and maintenance of VoIP unified
communications and call center equipment
3. Able to troubleshoot with the Network team on network issues related to VOIP technologies
4. Performing customer assessments design build and technical documentation in support of the
organization
5. Able to capture analyze and troubleshoot SIP header detail with knowledge of how to configure SBC s
for header manipulation for redirect and presentation as required
6. Provide Tier 1/Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco
VTC codecs
7. Deploy and provision new VoIP handsets.
1. Managing daytoday delivery of services (VOIP SIP ACD Carrier Network) to ensure adherence to
defined service levels
2. Installation administration operation trouble diagnosis and maintenance of VoIP unified
communications and call center equipment
3. Able to troubleshoot with the Network team on network issues related to VOIP technologies
4. Performing customer assessments design build and technical documentation in support of the
organization
5. Able to capture analyze and troubleshoot SIP header detail with knowledge of how to configure SBC s
for header manipulation for redirect and presentation as required
6. Provide Tier 1/Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco
VTC codecs
7. Deploy and provision new VoIP handsets.
1. Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels 2. Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment.
Education
Any Graduate
Employment Type
Full Time
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