Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:
The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes system troubleshooting works with mechanical electrical diesel equipment conditions conducts preventative maintenance and parts inventory and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

CORE RESPONSIBILITIES:

• Provide Technical support to Customer Service and customers.

• Investigate field requirements in terms of design application and failures for various conditions and determine solutions for customers.

• Complete field service assignments as needed

• Demonstrates high impact culture through innovation accountability and empowerment

• Must be able to function in a team environment and individually

• Usually works with direct supervision but can work independently if needed

• Perform field service on pumps for customers (i.e. repairs start up warranty testing installation etc.. This includes pump and system vibration data collection analysis and review.

• Continuous Professional Development: Professionals should be committed to lifelong learning seeking out opportunities for selfimprovement and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others contribute to team goals and understand that diverse perspectives can lead to better solutions.

• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

• Travel up to 20

QUALIFICATIONS:

• High school diploma or equivalent.

• 6 months of technical work experience in electrical mechanical diesel or fusion

• 1 years of experience providing field service in a manufacturing / heavy machinery environment preferred

• A clean driving record and valid drivers license

• Capable of obtaining a CDL class A or B with applicable endorsements

• Possess a working knowledge of pump or rotating equipment mechanical design.

• Microsoft Word Excel PowerPoint and Outlook skills.

• Customer services experience

• Excellent communication (written and oral) and personal interaction skills required.

• The ability to conduct training to both technical and operations personnel.

• Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.

• Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.

What We Offer:

• Health Dental and Vision insurance available on your 1st day of employment

• Generous retirement savings plan

• Generous PTO package and paid holidays

• Career progression and development plans

• Company wellness rewards and recognition and employee discount programs

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and reuse. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.