Field Representative
Field Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Excellent communication skills/abilities with the CTA CRRC internal departments suppliers and support teams
- Arranging AfterSales and supplier personnel to perform field service functions at the end customers designated locations
- Onsite personnel management
- Onsite safety management
- Preparation of work schedule and work reports
- Engaging in communication with internal departments and transit agency personnel as warranted to appropriately complete daily work
- Tracking and reporting discovered issues and the progress of the resolution to Management
- Coordinating and supporting the end customer/client on inprocess inspections and final functional inspections before delivery
- Understanding and following company and industry safety rules practices and procedures
- Traveling among all the CTA terminals to perform the work as necessary and assigned
- Able to work irregular hours if needed
- Supporting the initiation submission and followup of warranty claims in collaboration with engineering and quality departments
- Assisting in tracking and maintaining onsite inventory of replacement parts and equipment needed for warranty repairs and troubleshooting
- Overseeing reverse logistics activities including the receiving return repair or disposal of defective or replaced components in accordance with warranty and company policies
- Assisting in the coordination of logistics and documentation related to returned material authorizations (RMAs) shipping and restocking
- Other duties as assigned
- Minimum of 2year college degree in relevant discipline/study or equivalent work experiences in a relevant field
- Understanding and experience working with mechanical electrical or similar project teams
- Excellent written and verbal communication skills
- Strong selfdrive and learning capability
- 4year college degree in mechanical/electrical engineering management or a related field
- Handson experience with the use of testing and measuring instruments such as reading different meters sensors oscilloscopes etc.
- Ability to read and understand schematics drawings etc.
- Candidate with AfterSales experience and/or AfterSales warranty training
- Experience with warranty claims processing and return logistics coordination
- Familiarity with inventory management systems and spare parts control
- Relevant work experience in railroad and/or transportation industry
Primary Location: 5123 Pearl St Schiller Park IL 60176
Secondary Location: 13535 S Torrence Ave Chicago IL 60633 (Occasionally required to travel to this location)
Salary Range: $60000 $85000/annually
Benefits Include: Medical Dental Vision Life Insurance and 401k
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
