Water Damage Restoration Technician

The Rising Eagle Water Technician operates as a firstresponder on water fire and/or mold property loss situations to help mitigate the damage in both residential and commercial structures.

Our technicians are responsible for positive customer interactions performing advanced techniques in water mold and fire mitigation microbial remediation. This key role is ideal for an energetic selfstarter with a passion for customer service and interest in a career and growth opportunity in construction. Technicians are expected to work a fiveday work week but available to work any of the seven days of the week.

All Technicians are nonexempt positions and are expected to act as ambassadors of the Rising Eagle brand and culture when interacting with customers coworkers and supervisory/management staff.

Primary Responsibilities and Expectations

Behavior / Accountability

• Treat all customers coworkers with courtesy respect and consistency
• Demonstrate a professional appearance (per Rising Eagle company handbook and policy memos) and demeanor at all times.
• Responsible for using discretion when answering the customers questions or ensuring the customer speaks with the appropriate Project Manager to get their questions answered
• Demonstrate initiative a willingness to learn new skills problems solving teamwork and accountability
• Maintain a clean and orderly jobsite appearance debris should be cleaned up before leaving the job
• When employee status is oncall as defined by afterhours calendar responding to texts or calls within 20 minutes and to report to work within 60 minutes of initial oncall text or call notification.

Duties / Responsibilities

• Responds to job sites as directed and performs all tasks in accordance with company and industry certified standards
• Completes jobs successfully and ensure all processes and safety protocols are followed at all times
• Perform structural and content cleaning and assist with mold and biohazard cleanup
• Under the direction and supervision of the Lead Water Technician responds to dispatched emergency calls and mitigation damages at a loss location performingactivities necessary to restore commercial and residential properties damaged by fire smoke water mold biohazard and other factors
• Understand and follow all safe work practices ensuring that all equipment is operated properly
• All other duties as assigned

Safety and Protocols

• Report to work and all jobs ontime with proper PPE and equipment
• Demonstrate proper wear use care and maintenance of Company Personal Protective Equipment (PPE) and safety equipment

Qualifications

Experience:

• Minimum High School Diploma or equivalent education is required.
• Some experience in water mold and fire damage restoration preferred but exceptions can be made for high performers and/or other exception demonstration of technical knowledge and functions is required.
• At least two ANSI/IICRC related certifications required.

Skills:

• Customer courtesy timeliness initiative problems solving teamwork and accountability
• Understanding of jobsite safety rules and regulations
• Proper use of Company PPE and safety equipment
• technical proficiency in use and employment of company equipment used on water fire and mold mitigation jobs
• Technical proficiency and advanced knowledge of extraction methods and equipment
• Ability to independently assess the situation to properly set up equipment and tools according to UWRG and industry standards preferred
• Ability to recognize and troubleshoot faulty equipment and account for all tools/equipment used during each job preferred.
• Make understanding the customers needs a priority while demonstrating empathy to the customers situation.
• Technical competence with smart phone and tablet applications computer software emailing and texting as regular and consistent communication is essential.
• Ability to meetadherence of all OSHA requirements and appropriately use Personal Protective Equipment.

Environment:

• Combination of interior and exterior sites
• Exposure to moderate/high noise levels
• Travel to a variety of worksites every day
• Travel to training locations at least once or twice a year for up to five days per trip
• Exposure to work in varying temperatures; both inside and outside including inclement weather heat humidity cold and dampness.
• Exposure to fumes or airborne particles including dust.
• May be required to work in spaces with insects snakes or rodents
• May be required to work in spaces where sewage and biohazards are present
• May be required to work in dimly lit confined spaces or from high heights.

Physical Demands

• This role routinely uses construction equipment such as heavy machinery hand and power tools.
• Potential for long hours and multiple days during crisis situations
  • By exception during surge and up to 16 hours of continuous work in a day
  • During surge and emergency situations expected to work 7 days in a row
• Must remain current / uptodate for Hepatitis B and Tetanus vaccinations