Collector

Essential Functions & Responsibilities:

• Contact past due members through outbound calling campaigns email and text messaging.
• Maintain accurate documentation of collection efforts and reasons for delinquency.
• Make payment arrangements to resolve past due loans including modifications extensions and various other options.
• Update addresses phone numbers and other contact information.
• Skip trace through various websites review for repossession referrals on auto loans.
• Develop an understanding of credit union history philosophy organization bylaws and operational procedures.
• Adhere to all federal state local and internal laws regulations and policies.
• Participate in webbased and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned.

Position Specifications

• High school education or GED equivalent
• Collection and call center experience preferred.

Knowledge Skills & Abilities

• Demonstrate behaviors based on credit union values: S.E.R.V.I.C.E.
• Ability to communicate effectively in both verbal and written formats.
• Ability to manage multiple tasks work in fastpaced environment and meet deadlines.
• Ability to exercise discretion and good judgment in making decisions and maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.

Benefits and Compensation:

• Paid Holidays
• Paid Time Off (Vacation Sick and Personal Days)
• Medical Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance Short Term and LongTerm Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer Minority/Female/Disability/Protected Veteran.