Product Manager - New Business Venture - Customer Identity Authentication
Product Manager - New Business Venture - Customer Identity Authentication
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Job Description
Born from the successful launch of Chase in 2021 were a team dedicated to creating customercentric products that address realworld problems. Our success hinges on our peoplefirst approach fostering an environment that encourages skill development collaboration curiosity and commitment.
As a Product Manager at JPMorganChase within the Accelerator Program you are the heart of this venture focused on getting smart ideas into the hands of our customers. You have a curious mindset thrive in collaborative squads and are passionate about new technology. By your nature you are also solutionoriented commercially savvy and have a head for fintech.
While were looking for professional skills culture is just as important to us. We understand that everyones unique and that diversity of thought experience and background is what makes a good team great. By bringing people with different points of view together we can represent everyone and truly reflect the communities we serve. This way theres scope for you to make a huge difference on us as a company and on our clients and business partners around the world.
Job responsibilities:
- Define strategies and principles that define the way in which the organisation thinks about customer identity and membership. This includes a comprehensive foundation of how and why we collect and manage customer data how we enable access authentication and authorisation and how we imagine and build innovative experiences enabled by customers profiles and preferences
- Guide product design and engineering teams to shape the direction of travel and build the capabilities tooling and dashboards that help us achieve both operational excellence and a market leading customer experience
- Define the relevant KPIs that the product organisation delivers against
- Define and govern product processes and best practice that help the product deliver the needs of the business at scale
- Create an experience that enables customers to configure and control the value that they exchange with the product
Required qualifications capabilities and skills:
- Experience building a suite of customer management capabilities
- Experience working on a retail product with millions of customers ideally across geographies
- Experience working closely with engineering (front/back end) and design
- Awareness of technologies and trends and their application and relevance to rich customer experiences
- A desire to solve hard problems systemically
Preferred qualifications skills and capabilities:
- Experience in a regulated industry
- A desire to teach others and share knowledge
- Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly
#ICBCareer
Required Experience:
IC
Employment Type
Full-Time
