Product Support Team Lead Remote
Product Support Team Lead Remote
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-04-2025
Job Description
About WorkRamp
At WorkRamp we believe that the best companies grow through learning. Thats why hundreds of market leaders such as Box Lattice and Brex choose the WorkRamp Learning Cloud to power employee and customer learning.
We are building the worlds best LMS through a highly effective remotefirst culture. Our culture revolves around our three core values:
#startupmode: We keep a startup mindset in everything we do. We move fast we stay efficient and treat every day like its day 1.
#customerfocus: We are customerfirst and try to provide amazing experiences at every touch point.
#oneteam: We help each other succeed collaborate often and win together.
Whats the opportunity
Were seeking a dynamic and handson PlayerCoach Product Support Team Lead to join our team! In this hybrid role youll balance leading a small team of product support representatives while actively providing direct support to customers. Youll guide your team in delivering exceptional service fostering a customercentric environment and resolving complex product issues. As a leader youll be responsible for training mentoring and driving performance while also rolling up your sleeves to tackle technical escalations and ensure smooth customer interactions. If youre a problemsolver with a passion for both leadership and customer support this is the perfect opportunity to make an impact in a fastpaced collaborative environment.
What will I be doing
Lead coach and mentor a team of product support representatives.
Provide handson support to customers handling complex inquiries and escalations.
Identify areas for team growth and improvement and implement training programs.
Collaborate crossfunctionally to resolve product issues and improve customer experience.
Maintain a high level of product knowledge and keep the team updated on new features and updates.
Shift Hours: 8am 5pm PST
What skills do I need
Proven experience in a product support or technical support role with 12 years in a leadership capacity (enterprise SaaS a plus).
Strong technical problemsolving and written skills
Ability to multitask (e.g. maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fastpaced environment
Experience with Intercom Salesforce
Ability to communicate complex concepts to customers and manage escalations
Processdriven and having attention to detail
Eagerness to respond to tickets to ensure that all SLA response times are met
Empathy for customers and diligence to resolve problems to provide customer satisfaction
Ability to balance team leadership with handson customer support.
Passion for the startup experience
Perks
Fully Remote Work from anywhere in the US.
Generous Time Off Paid vacation sick leave and 12 companywide holidays.
Parental Leave Paid leave to support you and your growing family.
Equity Be a part of our success with meaningful ownership.
Comprehensive Healthcare Full medical dental and vision coverage.
Financial Security 100 employerpaid shortterm & longterm disability plus life insurance.
WorkFromHome Support Stipend for your remote setup & a DeskPass account.
401(k) Plan Invest in your future with employersponsored retirement savings.
Wellbeing & Assistance Access to One Medical Wellhub (formerly Gympass) and Employee Assistance Programs.
At this time WorkRamp does not sponsor work visas
$90000 $100000 a year
Compensation
WorkRamp is committed to fair equitable and transparent compensation. Final compensation will be determined by a variety of factors such as your relevant work experience education certifications and skills.
Employees at WorkRamp may be eligible for additional compensation such as a bonus commission and stock grants. Employees may also be eligible for a wide range of other benefits including medical retirement financial wellness time off employee perks and others. The full comp package designated for this role can be discussed with your Recruiter during the interview process.
Not sure if you should apply
Find yourself checking some of these boxes but doubting whether you should apply At WorkRamp we are committed to creating the most talented diverse workforce supporting a growth mindset for our team members through all stages of their careers. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply. If you meet some of the requirements and you share our values wed love to hear from you! As part of our ongoing commitment to a diverse equitable and inclusive workplace were invested in building teams with a wide variety of backgrounds identities and experiences.
Employment Type
Full Time
Key Skills
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