FT - Navigator College - Revised

The College Navigator will coordinate develop enhance and offer admissions advising planning and support to students seeking enrollment at Stanly Community College. Perform a variety of duties oncampus related to customer service advising admissions records financial aid applications registration retention scheduling appointments data entry online and inperson assistance for students. This position requires excellent oral and written communication attention to detail and an outgoing personality with strong people skills. This position reports to the Director of Student Access and Financial Aid.

Required:

Preferred:

• Assist students with questions
• Advise and register continuing education students.
• Provide excellent customer service skills.
• Assist students in completing RDS admissions application FAFSA and New Student Orientation.

Customer Service

• Greet and welcome students.
• Inquire about and discuss future goals.
• Daily frontdesk activities: inperson email phone and chat inquiries and SCC social networks.
• Provide an honest safe confidential and respectful environment where students can ask questions express concerns and discuss interests.
• Work with prospective new and continuing students.

Admissions advising and Registration

• Assist students in requesting transcripts.
• Provide information for the degree program.
• Maintain
• Assist students coming into the center for inperson assistance. Connect students with campus resources (Success Coaches counselors Student Services etc.
• Participate in ongoing training.
• Facilitate and document communication with Success Coaches.
• Process and print transcripts upon request.
• Process applications and check sheets.
• Assist with report cleanup.
• Contact students with incomplete files.
• Register students for continuing education courses.
• Delete drop and withdraw students from CE courses.
• Coordinate the CE drop/delete/withdraw process with the CE Associate Registrar
• Communicate with CE coordinators to ensure course availability and accessibility.
• Maintain CE interest lists and waitlists for unavailable courses.
• Print college and adult high school transcripts and archive request forms.
• Print student ID badges (walkins and eform requests)

Retention

Appointment Scheduling

• Assist in scheduling placement testing date.
• Assist students in scheduling advising appointment with Success Coaches

Online Assistance

• Provide training and assistance to students in the following areas:
  1. Student online admissions application
  2. Residency Determination Service (RDS)
  3. FAFSA application
  4. SelfService
  5. Gmail forwarded to external email account if necessary
  6. Canvas
  7. Advising
• Other duties as assigned.

JOB TRAINING:

Required Position Training to be completed in the first year of hire:

• Colleague/Datatel Training
• SelfService
• New Student Orientation
• Advising Training
• Policy/Procedure Training
• Onboarding Training

Suggested Training:

• Canvas Training
• School Dude
• Webcam/video conference training