French Sportsbook Customer Agent
French Sportsbook Customer Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We have an excitingjob opportunity for aSportsbook Call Centre Agentto join a leading gaming operator inJohannesburg! This team is looking for a vibrantSportsbook Call Centre Agentwho will provide quality telephone or email service to customers with regards to online sports betting. Does thisjobseem perfect for you Keep reading!
Your keyjobresponsibilities as theSportsbook Call Centre AgentinJohannesburgwill include:
- Provide telephonic and email service and support to customers who place on line sports bets
- Provide advice to customers who place online sports bets
- Respond to technical and/or account related queries raised by customers
- Research required information by using available resources e.g. sport shows on television to adequately respond to queries
- Liaise with other departments (e.g. trading; finance) to ensure customer queries are resolved
- Escalate complex queries to line manager
- Deliver prepared scripts to welcome new customers and explains promotions and requirements of onboarding process to customers
- Accurately onboard new customers by opening betting accounts
- Follow up on outstanding FICA documents to allow for successful onboarding of customers verify proof of payment received from customers and credits customers online accounts accordingly
- Processes deposits to customers online accounts
Requirements for thisSportsbook Call Centre Agent jobinJohannesburg:
- Matric
- Minimum 2 3 years experience working in call centres (essential)
- Minimum 2 years experience working in a sportsbook/ casino environment (preferred)
- Required to work shifts
- Customer service principles and practices
- Knowledge of the rules of a wide variety of sports
- Understanding of odds and betting
- Fully computer literate
If you meet the above requirements for thisSportsbook Call Centre Agent jobinJohannesburg we would like to hear from you! Please send your CV through today! If you do not receive any feedback within 7 days of your application please be advised that you were not successful in making the shortlist.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
