Assistant Guest Experience Manager
Assistant Guest Experience Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Assistant Guest Experience Manager supports the Guest Experience Manager in overseeing the daily operations of the Front Desk Bell/Door and Guest Experience. This position ensures that the front office team delivers a flawless arrival stay and departure experience for every guest. The Assistant Guest Experience Manager provides leadership coaching and handson support to staff while maintaining Faenas standards of luxury service and efficiency.
This position has an annual compensation rate of $85000.
DUTIES AND RESPONSIBILITIES
- Supervise and support the daily activities of the Front Desk and Bell/Door staff ensuring smooth guest flow and timely service.
- Oversee guest checkin/checkout processes billing accuracy and prearrival preparations.
- Act as Manager on Duty as needed handling guest complaints special requests and service recovery.
- Ensure consistent delivery of Forbes 5star service standards across all guest touchpoints.
- Train mentor and coach front office team members to enhance performance professionalism and guest engagement.
- Assist with scheduling payroll submission and time & attendance tracking.
- Support the management of VIP group and special occasion arrivals.
- Collaborate with Housekeeping Concierge IRD and Engineering to resolve issues quickly and efficiently.
- Monitor room inventory and coordinate with the Rooms Controller for effective room assignments.
- Ensure all equipment and systems are functioning properly reporting malfunctions or maintenance needs promptly.
Qualifications :
QUALIFICATIONS DESIRED
- Minimum 3 years of Front Office or Guest Services experience in a luxury hotel.
- Prior supervisory or team lead experience required.
- Strong understanding of PMS systems (Opera preferred) guest satisfaction software and service protocols.
- Bachelors degree in Hospitality or related field preferred.
- Ability to handle pressure while maintaining professionalism and a luxury demeanor.
- Experience managing service recovery and escalations with confidence.
SKILLS
- Exceptional communication leadership and guest service skills.
- Detailoriented with strong multitasking and time management abilities.
- Calm under pressure and adept at problemsolving.
- High level of emotional intelligence and ability to motivate teams.
- Ability to build and maintain relationships with guests and internal departments.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Endure various physical movements throughout the work areas
- Ability to move safely in uneven terrain or in confined spaces
- Remain active constantly moving or prolonged periods sitting at a desk and working on a computer throughout work shift
- Medium Work: Exerting up to 40 pounds of force occasionally and/or 20 pounds of force frequently and/or up to 10 pounds of constantly moving objects may occasionally lift and/or move up to 25 pounds.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
