Service Manager John Elway Harley-Davidson
Service Manager John Elway Harley-Davidson
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position is responsible for achieving maximum profitability of the Service Department while focusing on customer retention. Effectively lead and manage personnel; have a strong knowledge of the service market and possess an indepth understanding of how the Service Department affects other departments numbers and processes.
Duties and Responsibilities
- Provide prompt dependable high quality vehicle service to (internal & external) customers.
- Ensure service department contributes an acceptable level of gross $ net profit
- Maximize productivity levels of service technicians
- Ensure service personnel are alert well trained and available when needed.
- Review workinprogress to ensure quality and timeliness.
- Make estimates for internal and wreck repairs.
- Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs
- Maintain a high degree of customer satisfaction
- Handle customer complaints reasonably showing empathy and a positive attitude and demonstrate our commitment to Make Things Right.
- Gain the trust and confidence of new customers when they are introduced to the service department.
- Maintain budgeted revenue and expense objectives
- Develop monthly and annual objectives for the department in collaboration with GM
- Establish procedures to initiate and forward all customers paid warranty and internal repair orders.
- Ensure that all customers are greeted assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment.
- Consistent Communication and collaboration in working with dealership management team
Qualifications and Job Requirements
- Five years progressive experience within the service department of a Powersports or Automotive Dealership
- Strong leadership skills.
- Strong sales and sales management skills
- Prefer knowledge and experience with servicing of HarleyDavidson General Merchandise and other products sold by the dealership or the demonstrated ability to quickly learn them
- Experience with PointofSale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers
- Work with pride purpose and urgency
- Valid drivers license and motorcycle endorsement.
Required Experience:
Manager
Employment Type
Full-Time
