Director - Process Excellence Office IT Service Management
Director - Process Excellence Office IT Service Management
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Job Description
Job Description:
In this dynamic product owner role youll have the opportunity to revolutionize and institutionalize how we design and Implement Service management processes CMDB Service Introduction Lean Six Sigma Business continuity and disaster recovery process. Empower our associates with the right and fit for purpose processes tools framework methodology metrics and governance so they can take decisive action maximizing value and making a meaningful impact to our customers Technical debt reduction Business Resiliency drive process efficiency and effectiveness and make easier is better.
What are we looking for
Masters degree in engineering management and related field preferred or equivalent or equivalent experience
Extensive experience with experience in ITSM L6S CMDB Disaster recovery service Introduction to Operations
Demonstrated track record in understanding and shaping strategic Service Management analytics solutions within a business context
Preferably proven consulting experience in the Consumer Products Good Industry
What will be your key responsibilities
Work in partnership with the GDO Service lines (Business Delivery Services Enterprise Delivery Services Information Security Segment technology office) External Partners and wider organization (Enterprise and Segments) to design and Implement best in class and fit for purpose Service Management strategy that aligns with organization goals and strategy
Drives the adoption of the ITSM Process and measures the efficiency and effectiveness of processes.
Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics
Oversees design implementation maintenance and continuous improvement of the CMDB and ensures its alignment with the business needs
Evaluate and improve the CMDB performance and maturity
Designs and implements the continuous improvement process to deliver business value (cost quality time) by leveraging Lean six sigma methodology tools frameworks while providing coaching and leadership to train associates in (Green White and Black belt)
Designs and implements BCP and DR to drive business resiliency
Design Implements and governs the overall service introduction process Integrates PMX and ensures seamless transitions of services from Projects to operations Cost Quality and Time
Publishes the periodic performance metrics to the GDO stakeholders
What can you expect from Mars
Work with over 140000 diverse and talented Associates all guided by the Five Principles.
Join a purpose driven company where were striving to build the world we want tomorrow today.
Bestinclass learning and development support from day one including access to our inhouse Mars University.
An industry competitive salary and benefits package including company bonus.
#TBDDT
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
Required Experience:
Director
Employment Type
Full-Time
