Computer Technician
Computer Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
.
- Provide helpdesk support to the user community as it is related to all PC and laptoprelated issues Active Directory Exchange level 1 issues Avaya phone System Zoom FAXAGE Credible EMR system and Solace.
- Use judgment to address and resolve issues.
- Document track and monitor all issues to ensure a resolution; test and verify fixes to ensure the problem has been resolved.
- Create and maintain a knowledge base of shareable solutions.
- Understand the IT working environment to explain technical issues to a range of technical and nontechnical clients.
- Ensure a response to problem resolution service requests and status reporting.
- Refer problems upward to top management as necessary.
- Follow department and company standard operating procedures.
- Utilize a call tracking system to log trouble tickets change requests and IT service requests as well as track and close tickets.
- Communicate with all users with a focus on the end user reassessing/resolving issues as appropriate.
- Assess the Help Desk processes against industry best practices and recommend refinement of processes.
- Manage customer relationships with the Help Desk.
- High School Diploma/GED
- Minimum two 2 years experience in a support role in a productbased environment
- A Certification
- Network is a plus.
- Knowledge of the Mental Healthcare industry is a plus.
- Knowledge of SQL Server or Database skills is a plus.
- Customer support and troubleshooting skills.
- Communication skills.
- Work with multiple priorities in a fastpaced environment.
- Perform bug verification and testing on reported issues.
- Knowledge of the Mental Healthcare industry is a plus.
- Knowledge of SQL Server or Database skills is a plus. Demonstrated ability to motivate and work as a team player.
- Able to work with limited supervision.
- 26 paid days off (PTO) per year to start! PTO increases over time up to 44 days per year!!
- Sell back PTO at 100 value!
- Health insurance
- Vision
- Dental
- Shortterm disability
- Supplemental life insurance
- Life insurance is provided at 3 times your annual salary!
- Longterm disability is provided!
- Companysponsored 401(a) funded at 8.5 to start!! Increase to 14.5 over time.
Required Experience:
IC
Employment Type
Full Time
