Customer Education Manager
Customer Education Manager
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$ 85000 - 107000
1 Vacancy
Job Description
The Customer Education team builds users and administrators knowledge and skills so that they realize maximum value from Pendo products. They do this through inapp onboarding and courses available in Pendo Academy that include selfpaced options as well as live sessions and workshops. In addition Customer Education Managers support specific segments of customers by providing training to meet their unique needs.
Responsibilities
- Design develop and deliver engaging learning for users and administrators
- Determine the method to educate given the audience and goals
- Conduct audience needs and task analysis
- Partner with subject matter experts to gather content confirm accuracy and test learning created
- Outline learning objectives and design inapp and/or course structure
- Script then build (using ondemand learning tools) selfserve courses and create instructorled course materials (PPTs facilitator guides)
- Create assessments to check comprehension and certification exams to assess mastery of knowledge and skills
- Manage development from inception to completion (i.e. release to users)
- Deliver training live in onetomany and customerspecific classes
- Update content to reflect product releases and based on learner feedback
- Stay abreast of industry trends and technologies and apply as relevant
Minimum Qualifications
- 5 years developing educational content
- Experience in curriculum development training and delivery
- Passion for leading inperson and virtual programs
- Experience working with LMSs (e.g. Skilljar Thought Industries Docebo etc)
- Fluency/comfort using course creation tools (e.g. Rise Adobe Creative Suite etc)
Preferred Qualifications
- Project Management skills with particular strength in being proactive setting expectations executing and resolving issues
- Ability to break down complex topics and large amounts of information into logical sequences then meld it into highquality learning
- Strong written and verbal communication skills (able to adapt approach by audience)
- Able to use visual design skills to tell a story and illustrate a concept or process
- Knowledge of SCORM standards
Pendo Description:
Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. Our mission is to improve societys experience with software.
Come join one of the fastestgrowing startups supported by bestinclass institutions like Battery Ventures Salesforce Ventures Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendos future. Our culture is passionate dynamic and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds experiences abilities and perspectives.
Accessibility
Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry and are one part of many compensation benefits and other reward opportunities we provide. The expected salary range for this role to be performed in:Raleigh NC USD $85000$107000
Individual pay rate decisions including offers made within and over the expected salary range are based on a number of factors including qualifications for the role experience level skillset and balancing internal equity relative to peers at the company.
Required Experience:
Manager
Employment Type
Full Time
