Senior Solutions Engineer
Senior Solutions Engineer
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Job Description
This role is eligible for fulltime remote within the US. Please note that we unfortunately cannot sponsor H1B visas at this time.
Who We Are
At Arpio were building the next generation of cloud disaster recovery specifically designed for the modern enterprise. We understand the growing list of threats to cloud workloads and the complexity of managing disaster recovery in those environments.
Thats why we have created the easiest to use most reliable SaaS solution on the market. Arpio protects your entire AWS workload from disaster with just a few clicks. No more timeconsuming setup risky manual processes or sleepless nights.
But were more than just a product. Were a small passionate team YC W21 fueled by the thrill of tackling tough challenges and shaping the future. Were not afraid to learn grow and push boundaries to build something truly innovative.
About the Role
As a Senior Solutions Engineer youll serve as a trusted technical advisor for Arpio customers throughout their lifecycle. Your key focus will be supporting a selfhosted SaaS solution for a large enterprise organization with strict compliance requirements.
As a member of our Customer Success team youll partner closely with Arpio Product and Engineering. Youll embed with customers from onboarding onwards to deeply understand the details of their cloud environments resilience goals and the ways in which Arpio can best be deployed for maximum effectiveness.
In this role youll strive to understand customer requirements and issues at the granular level. Youll have a natural curiosity and desire to identify the root causes of customer problems and empathetically solve them. Youll feel comfortable navigating from ambiguity to clarity designing creative solutions that leverage the Arpio product and AWS best practices.
Responsibilities
- Act as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation disaster recovery planning and failover testing
- Improve customer experience by participating in onboarding meetings account reviews and other sessions where you contribute expertise on technical topics.
- Cultivate a deep understanding of customer environments as well as their resilience goals in AWS so as to provide clear and proactive technical guidance to ensure success.
- Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution based on their unique requirements.
- Leverage your product knowledge as well as your expertise in cloud and hybrid cloud engineering networking and resilience strategies to deliver timely and organized solutions for customers.
- Serve as a technical voice of the customer in the product engineering lifecycle. Identify and document product gaps to promote customer retention and satisfaction.
- Accurately capture customer feature requests; collaborate with product and engineering stakeholders to define scope and relative priority.
- Assist with technical troubleshooting and escalations of reported issues promptly and persistently.
- Contribute to the Arpio customer base through knowledgesharing activities such as contributing to internal and external documentation answering technical Q&A and helping iterate on best practices.
- This role may require occasional travel to attend meetings with customers conferences and other industry events.
Requirements
- 10 years of experience in a technical customerfacing role at companies in similar spaces with a demonstrated track record of success
- Deep AWS expertise with knowledge of how to set up and deploy common environments
- Working knowledge of Kubernetes/EKS
- Experience configuring & troubleshooting cloud and hybrid networking technologies; ability to dive into details around common topics such as DNS routing and connectivity
- Passion for collaborating with customers to understand their use case
- Skilled at getting to the core of a customer problem and developing the best solution to meet their needs
- Strong communication skills with an ability to meet customers at their technical level taking complex concepts and making them easily understood
- Comfort with the fastpaced ambiguous nature of an early stage company
- Certified AWS Solutions Architect or equivalent experience
- US resident
Nice to Have
- Its a plus if youre located in the Triangle Region of North Carolina we have an office and a core team located in Durham NC and hybrid working is an option
- Startup experience
- Experience working within or supporting FIPScompliant and FedRampcompliant organizations
- Release management experience
- Experience with observability tools
Salary and Benefits
- Competitive salary and company equity package
- Fully employerpaid health benefits package; 75 employerpaid dental vision and life insurance
- Unlimited PTO policy
- Small collaborative team environment with lots of autonomy
- Opportunity to learn and work on the cutting edge of cloud technology
Required Experience:
Senior IC
Employment Type
Full-Time
